Director of Operations, Digital Products

New York, NY /
Global Strategy & Innovation (GSI) – Digital Products /
Full Time - Non-Union
/ Hybrid
Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.

Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates operating health centers across the U.S. Planned Parenthood Action Fund is an independent, nonpartisan, not-for-profit membership organization formed as the advocacy and political arm of Planned Parenthood Federation of America. The Action Fund engages in educational, advocacy, and electoral activity, including grassroots organizing, legislative advocacy, and voter education.

About the Digital Products team: The Planned Parenthood Digital Products team provides reliable and scalable applications and technology programs and services in support of health care delivery, sex education, advocacy, fundraising, and internal operations. Digital Products is part of the Global Strategy and Innovation (GSI) division at PPFA.
About this role: The Director of Operations, Digital Products, will lead strategy, planning and delivery of the team’s operational and communications portfolio, ensuring that programs, systems and processes are managed efficiently and effectively. The Director of Operations, will report to the Vice President of Digital Products.
Purpose (Measure of Success):
The Director of Operations, Digital Products, will be successful if they develop, organize, implement and communicate operational processes and procedures, ensuring highly successful program management, team engagement, and continuous improvement across the entire digital products team by delivering on strategic goals and PPFA’s mission.
Delivery:The Director of Operations, Digital Products, is responsible for delivering:
  A strategic operational and communication program framework that supports team, division and organizational strategic goals - providing transparency, continuous prioritization and optimization.
  Managing alignment of annual program objectives and key results (OKRs) that connect to organizational goals and identify measurement, growth, and learning opportunities driven by quantitative and qualitative metrics. Present and evangelize strategies and OKRs within the Digital Products team and across partner teams.
 Detailed written and verbal communication about the performance and functionality of our flagship digital products to relevant stakeholders and audiences, including PPFA leadership and affiliate partners. Includes preparation of various monthly, quarterly and annual operational reports on team roadmaps and productivity, program delivery, risks and impediments, trends and opportunities.
  Supervision and oversight of onboarding new personnel, improving visibility around team opportunities and professional development programs for Digital Products staff -- including, but not limited to, the organization of team meetings and retreats, maintaining a library of operational best practices, recommended courses, trainings and activities, planning and managing structure for presentations and attending conferences.
 Planning and management of the annual department budget, in collaboration with VP of Digital Products, GSI Managing Director, team directors and finance, including: annual budgeting and reforecasting; expenditures and variances; and grants reporting in collaboration with the Development team.
 Develop and maintain vendor and contract management program in collaboration with GSI Managing Director, including documentation and relationship management, RFP, NDA, and new vendor intake.
 Development, delivery and optimization of an operational and communication program framework that supports cross-functional teams, division and organizational collaboration and transparency. Includes management of program documentation and reporting, product marketing and newsletters.
 Maintain positive and collaborative relationships within the GSI division, across PPFA’s technology groups, communication and culture, operations, finance, legal departments, ancillary and affiliate partners; demonstrating a clear understanding of program and business needs with a focus on successful delivery of value and impact.
  Vocal collaborator on the Digital Products leadership team with the Vice President, Digital Products, and program leads. Collaboration with the leadership group on goal-setting, monitoring progress and achievements, and long-term process planning/re-engineering.
   Potential manager to several direct reports ranging from Specialist to Associate Director levels.
  Influencer, mentor, and problem-solver for the entire Digital Products team.
    Primary point of contact for the Digital Products team’s vendors.
Knowledge, Skills and Abilities (KSAs):
The Director of Operations will demonstrate the following:
 7+ years extensive experience in operational leadership, project and program management, digital product and technology delivery, communications or other relevant roles/skills where attention to detail, managing priorities, identifying risks, developing solutions and measuring impact are critical.
Knowledge of diverse groups, experience working with a multicultural workforce, sensitivity and appreciation of cultural differences is required. This includes having a strong race equity lens and experience in application of program design, decision, and engagement.
 Excellent communication skills with ability to collaborate and engage effectively across various stakeholder groups, including affiliate and external partners, vendors, cross divisional teams, senior management and executive level personnel
High level written and verbal communication skills necessary to facilitate team meetings, produce newsletters, presentations, procedural documentation, agendas, etc.
Creative thinking backed by strong analytical and problem-solving skills
Experience managing teams and mentoring direct reports.
Required attributes:
 Excellent interpersonal skills; ability to effectively liaise with colleagues on all levels in a distributed, multicultural, detail-oriented environment (without losing a sense of humor).
 Ability to manage multiple simultaneous operational projects in a highly-matrixed environment. 
 Adaptability and capacity to deliver solutions in a rapidly changing, fast-paced environment with uncertainty and competing demands.
 A self-starter, able to demonstrate initiative and proactiveness by working independently with little supervision, being resourceful through collaboration and willing to try and learn.
 Ability to communicate and coordinate work effectively with stakeholders and colleagues who hold various priorities.
 Resiliency in the face of multiple challenges and blockers.
 Outstanding analytic ability, reasoning, intellectual curiosity and emotional intelligence
 Top-notch writing, presentation and meeting facilitation skills.
 A passion for Planned Parenthood’s mission, and dedication to using technology to expand access to the sexual and reproductive health resources and rights.
TRAVEL : Occasional
$140,000 - $155,000 a year
Final offers for this job will be based on capabilities and will be made within the parameters of the PPFA compensation program. Total offer package to include generous vacation + sick leave + paid holidays, individual/family provided medical, dental and vision benefits effective day 1, life insurance, short/long term disability, paid family leave and 401k. We also offer voluntary opt in for Flexible Spending Account (FSA) and Transportation/Commuter accounts.   

We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.  We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

PPFA participates in the E-Verify program and is an Equal Opportunity Employer.


Beginning in February 2023, all roles denoted as NYC, DC, or both, will be on a hybrid schedule, requiring 2-3 days per week in-office.