Program Manager, Digital Products Operations
Washington, DC / New York, NY
External Affairs – Digital Strategy /
Full Time /
Hybrid
Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. Planned Parenthood organizations serve all people with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.
Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates, which operate non-profit health centers across the U.S. PPFA also works to educate the public on and advocate for issues of sexual and reproductive health. Formed as the advocacy and political arm of Planned Parenthood Federation of America, Planned Parenthood Action Fund is a separate non-profit membership organization tax-exempt under section 501(c)(4). The Action Fund engages in educational, advocacy, and limited electoral activity, including grassroots organizing, legislative advocacy, and voter education in furtherance of the Planned Parenthood mission. Planned Parenthood Federation of America (PPFA) and Planned Parenthood Action Fund (PPAF)seek a Program Manager, Digital Products Operations. This job reports to the Director, Partnerships and Engagement in the Digital Strategy department of PPFA. The Digital Strategy team provides critical technology programs and services to support health care delivery, sex education, advocacy, fundraising, and internal operations, essential to achieving the organization’s mission.
Purpose:
- The Program Manager is responsible for planning, executing, and sustaining high-impact technology programs, with a particular emphasis on affiliate-facing vendor technologies and fundraising technology platforms.
- Includes project management, vendor coordination, cross-functional communication, and operational process improvement.
- The Program Manager will guide project teams, align stakeholders, and ensure accountability to timelines, budgets, and performance outcomes.
Engagement:
- Collaborate closely with internal partners (Legal, Finance, Procurement, Fundraising, and Digital Technology) to ensure cross-functional alignment.
- Partner with affiliate stakeholders and national teams to understand needs, define requirements, and facilitate successful technology adoption. Support a culture of collaboration, equity, and learning within Digital Products and across the broader organization.
Delivery:
- Lead end-to-end project management for affiliate vendor technology implementations and fundraising initiatives; defining timelines, tracking milestones, and managing execution.
- Drive cross-functional planning and coordination with internal teams, affiliate partners, and vendors.
- Develop and maintain project documentation (plans, roadmaps, risk logs, etc.) and ensure clear communication of status, risks, and dependencies.
- Align technology implementations with broader Digital Products and organizational goals.
- Manage vendor relationships in collaboration with procurement, legal, and program leads, including intake, contracting, compliance, and performance tracking.
- Facilitate affiliate engagement for pilot programs, vendor feedback loops, and implementation support.
- Liaise with administrative teams to support contract renewals, RFP processes, and documentation of service-level expectations.
- Serve as the primary point of contact for project-related communication between vendors and affiliate stakeholders.
- Maintain budget tracking, invoicing, and vendor reporting systems to ensure financial compliance and transparency.
- Contribute to the development and management of standard operating procedures (SOPs), templates, and documentation repositories.
- Support internal knowledge sharing and documentation, including playbooks, process maps, and toolkits.
Knowledge, Skills and Abilities (KSAs):
- 5+ years of experience in program or project management, ideally in nonprofit, healthcare, or digital technology environments.
- Demonstrated success in managing vendor-driven technology projects across complex stakeholder environments.
- Experience implementing or managing affiliate-facing or fundraising platforms is strongly preferred.
- Strong organizational and problem-solving skills, with a focus on operational execution and stakeholder coordination.
- Proficiency with project management and collaboration tools (e.g., Asana, Smartsheet, Google Workspace, Slack).
- Strong communication and facilitation skills with internal and external audiences.
- Ability to manage multiple projects simultaneously in a fast-paced, evolving environment.
- Experience with contract and budget management, including vendor invoicing and performance tracking. Commitment to Planned Parenthood’s mission and to advancing equity, access, and patient-centered care.
Travel: 0-10%
$95,000 - $100,000/year
Planned Parenthood's cultural ethos, "In This Together", reflects our commitment to building a workplace culture that fosters belonging, promotes learning throughout the employee lifecycle, and recognizes individual contributions to our mission.
Planned Parenthood Federation of America participates in the E-Verify program. Planned Parenthood Federation of America is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood Federation of America is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
