Patient Navigator

New Jersey /
Clinical/Medical /
/ Hybrid
Planned Parenthood of Northern, Central and Southern New Jersey, Inc. (PPNCSNJ) provides comprehensive reproductive and sexual health care, abortion services, education and information to women, men and teens at 17 health centers throughout 18 counties in New Jersey.

Under the supervision of the Director of Patient Navigation, will provide quality patient care in accordance with delegated responsibilities and agency policies. The Patient Navigator will work within the context of Planned Parenthood of Northern, Central and Southern New Jersey, Inc.'s (PPNCSNJ) medical policies and protocols and the State of New Jersey Nurse Practice Act. Incumbent recognizes ethical, legal, and professional issues inherent in providing patient care.

Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
The Patient Navigator performs a wide range of duties, including, but not limited to the following:
1.Make confirmation calls to patients regarding future appointment dates. 
2.Educate patients on care processes.
3.Respond to patient inquiries, and assist patients with their questions/concerns.
4.Serve as a link between patient and clinic. Provide health center managers with routine briefings and updates.
5.  Follow up with the patient after their appointment is completed to ensure their expectations were met.
6.Work with Medical Admin in continuously strengthening the patient experience.
7.Provides general health supervision, health maintenance, education, and counseling to patients.
8.Re-schedule appointments for patients based on clinical triage.
9.Reviews patient medical history, identifies/documents medical concerns, and obtains consents as appropriate.
10.Educates patients about contraceptive methods, safe sex practices, risk reduction, pregnancy options counseling, other information as appropriate, and documents accordingly.
11.Assists the clinician, interprets medical recommendations, and reinforces clinician instructions with patient.
12.Works with Chief Project Officer, VP's, Center Manager and other staff to facilitate efficient clinic flow and client triage, and excellent customer service. 

13. Participates in follow-up of abnormal laboratory results, as needed i.e., Cervical Cancer screening, Sexually Transmitted Infections, biopsies.
14.Follow-up of client referrals to other medical providers.
15.Ensures proper documentation of all patient interaction including clinic visits, telephone contacts, and all follow-up activities.
16.Able to indicate an emergency protocol and assists in emergency situations as needed.
17.Assists in Quality and Risk Management activities.
18.Participate in monthly staff and other meetings as scheduled.
19.Participates in the Affiliate's efforts related to revenue cycle, which include but are not limited to: Coding properly; achieving goals for productivity; meeting or exceeding revenue targets; and expense management as budgeted.
20.Demonstrates commitment to established Workplace Values: Trustworthy; Effective Communication; Respectful; Supportive; Collaborative; Excellence. Practices behaviors that effectively demonstrate the Affiliate's Workplace Values and supports goal to co-create a great workplace (see Workplace Values document).
21.Participates in all training and education requirements to stay current in: daily tasks, license requirements, technology trainings (ex: NextGen, SecuReach, etc.) updates in MSGs, required trainings (ex: CAL, policy reviews, etc.), and others as appropriate.
22.Performs other duties as assigned in support of mission and as required to ensure delivery of consistent high quality services.
1.Commitment and demonstration of excellent internal and external customer service.
2.Attention to detail; ability to lead and follow processes and procedures, beginning to end.
3.Recognized excellence in interpersonal and relationship building skills.
4.Ability to work collaboratively with staff throughout the agency to effect change.
5.Strong analytical, operational and organizational skills; ability to balance priorities, make effective decisions, and contribute as a team player within the organization.
6.Ability to utilize data to inform the decision-making process.
7.Demonstrated project management skills, including excellent follow through for multiple projects at multiple locations.
8.Excellent written and verbal communication skills. Able to communicate information in an organized and clear manner.
9.Able to demonstrate behaviors that represent the Affiliate's Workplace Values.
10.Able to maintain and demonstrate strict confidentiality of all information.
11.Entrepreneurial spirit, intellectual curiosity, high energy, positive attitude and diplomatic.
12.Ability to provide patient centered, trauma informed care to patients.
13.Commitment to reflect quality assurance and risk management in daily tasks.
14.Has computer skills and ability to learn/operate software programs.
15.Maintains professional appearance and demonstrates professional attitude at all times.
16.Ability to work flexible schedules and maintain punctual attendance.
17.Able to work under pressure, remain calm, prioritize, and meet deadlines.
18.Ability to relate to diverse communities.
19.Ability to remain open and non-judgmental towards colleagues and customers.
20.Ability to work as part of an interdependent team.
21.Ability to work full time, remotely with flexibility to work outside regular work hours and weekends. 

Minimum Education/Licensure/Certification:
Graduate of an accredited school of nursing. Current State of New Jersey Registered Nurse license or Licensed Practical Nurse license. BLS and CPR certification required. ACLS certification, desirable.

Consideration will be given to candidates with non-clinical degrees if work history and experience include procedural and medication abortion and/or patient navigation.

Minimum Work Experience: Minimum of two (2) years of experience in an ambulatory health center. Experience in reproductive healthcare preferred. Customer service experience required.
Other Requirements: Bi-lingual in English and Spanish highly desirable. Valid driver's license. Reliable transportation to travel throughout the service area.

Strong spoken and written communication skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions and deal with several abstract and concrete variables. Ability to take decisive action. Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Requires hand-eye coordination; finger dexterity, and a combination of sitting, standing, climbing, stooping, balancing, kneeling, reaching, carrying, pushing, pulling, lifting (up to 25 pounds). Must be able to write, type, use telephone and computer systems, and other office equipment.

Exposure to routine office conditions as well as adverse environmental conditions such as dust, temperature and noise extremes, etc. May be exposed to infectious or contagious disease.
When working remotely, must be able to establish a private, professional work space where private conversations can take place. 

$55,000 - $70,000 a year