Director of Medical Operations
New Jersey
Clinical/Medical /
Full-Time /
On-site
Planned Parenthood of Northern, Central and Southern New Jersey, Inc. (PPNCSNJ) provides comprehensive reproductive and sexual health care, abortion services, education and information to women, men and teens at 17 health centers throughout 18 counties in New Jersey.
$90,000 - $100,000 a year
Pay: $90k-$100k annually
Hours: 35 hr work week, Exempt
Schedule: Full Time, 5-day work week
Position: Director of Medical Operations-New Jersey
Benefits:
-Medical , Vision & Dental
-HSA, HRA & FSA Accounts
-401k w/ a Generous Employer Match!
-Medical Discounts
-AD&D & LTD Plans Paid 100%
-Life Insurance
-Tuition Reimbursement
-PTO Time
-Holidays Off with Pay
-Student Loan Forgiveness
-Mileage Reimbursement
-NJ Family & Medical Leave
-Flexible Schedule & Hours
-Career Development
-Supportive Work Culture
-Paid Training!
Job Description:
JOB REQUIREMENTS:
Minimum Education: Associate’s degree in a related field, or equivalent work experience.
Minimum Work Experience: Four years experience of medical practice management set in a healthcare setting. Six month’s experience with Practice Management user interface, preferably NextGen. One year experience in a Planned Parenthood or Contact Center preferred.
Other Requirements: Valid driver’s license. Reliable transportation to travel throughout the service area.
ESSENTIAL JOB FUNCTIONS:
The Director of Medical Operations performs a wide range of duties, including, but not limited to the following:
1. Strategically organizes Clinician scheduling and/or support staff to ensure that patients have access to our services.
2. Partners with all departments (in collaboration with Medical Administration) to design and maintain processes to
accommodate a wide range of projects which are handled by a diverse group of clinical and non-clinical staff.
3. Requires experience in managing a clinic as the job entails an understanding of the day-to-day clinical operations required to increase and maintain patient access, and will also serve as a backup when Call Center Director is not available.
4. Manage diverse projects, which aim to improve patient care, customer service and clinical operations.
5. Prepares and submits required reports and maintains appropriate records as required, ensuring deadlines are met.
6. Collaborates with the Quality Risk Management Department as specified by the head of the department along with working with the SVP to ensure that projects are completed.
7. Discuss and provide recommendations for project resolutions in partnership HCD and the VPs of Medical Services.
8. Communicate with appropriate staff to ensure that projects are completed in a timely manner.
9. Supports Call Center Director with timely response to call center tickets and other template related changes. Provides support in managing and facilitating various projects as assigned in collaboration with Medical Administration and the Facilities departments.
10. Analyze and access data to determine if there are patterns and/or systematic issues that need to be addressed from a broader scope. They will collaborate with appropriate staff on successful resolution and changes.
11. Participates in the Affiliate’s efforts related to revenue cycle, which include but are not limited to; achieving goals for productivity; meeting or exceeding revenue targets; and expense management as budgeted.
12. Provide training on our medical software and work with billing/IT when needed.
13. Demonstrates commitment to established Workplace Values: Trustworthy; Effective Communication; Respectful; Supportive; Collaborative; Excellence. Practices behaviors that effectively demonstrate the Affiliate’s Workplace Values and supports goal to co-create a great workplace (see Workplace Values document received upon hire).
14. Travels throughout the Affiliate’s service area as required.
15. Performs other duties as assigned in support of mission and as required to ensure delivery of consistent high quality services.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:
1. Commitment and demonstration of excellent internal and external customer service.
2. Attention to detail; ability to lead and follow processes and procedures from beginning to end.
3. Recognized excellence in interpersonal and relationship-building, and project management.
4. Ability to work collaboratively with staff throughout the agency to effect change.
5. Strong analytical, operational and organizational skills; ability to balance priorities, make effective decisions, and contribute as a team player within the organization.
6. Ability to utilize data to inform the decision-making process.
7. Demonstrated project management skills, including excellent follow through for multiple projects at multiple locations.
8. Excellent written and verbal communication skills. Able to communicate information in an organized and clear manner.
9. Able to demonstrate behaviors that represent the Affiliate’s Workplace Values.
10. Able to maintain and demonstrate strict confidentiality of all information.
11. Entrepreneurial spirit, intellectual curiosity, high energy, positive attitude and diplomatic.
12. Commitment to reflect quality assurance and risk management in daily tasks.
13. Has computer skills and ability to learn/operate software programs.
14. Maintains professional appearance and demonstrates professional attitude at all times.
15. Ability to work flexible schedules and maintain punctual attendance.
16. Able to work under pressure, remain calm, prioritize, and meet deadlines.
17. Ability to relate to diverse communities.
18. Ability to remain open and non-judgmental towards colleagues and customers.
19. Ability to lead teams and desire to work as part of an interdependent team.
This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to be an accurate reflection of the current job, management reserves the right to review and change this description as needed to maintain business goals and accomplishments. Job descriptions are reviewed periodically. This job description is not a contract.
NON-DISCRIMINATION STATEMENT/ACKNOWLEDGEMENT:
Planned Parenthood of Northern, Central and Southern New Jersey, Inc. (PPNCSNJ) does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship, disability, atypical hereditary cellular blood trait, genetic predisposition or carrier status or any other characteristic protected by applicable law. PPNCSNJ will make reasonable accommodations in compliance with Section 504 of the Rehabilitation Act of 1973; the Americans with Disabilities Act of 1990; and any subsequent revisions or additions to related law/regulations.
Our Commitment To Health Equity, Diversity, And Inclusion
At PPNCSNJ, our "Care. No Matter What" values extend far beyond our health center doors. We're passionate about uplifting diversity, equity, and inclusion across every aspect of our organization. This work includes building an environment where every employee can flourish, every patient can thrive, and every community can achieve its full health potential. We strive to make equity-centered decisions that empower our employees, patients, and volunteers to be their whole selves. These efforts are an ongoing journey, and on our best days, we remain committed to challenging ourselves to do better.
Note For Applicants
As we prioritize equity in our health care practices, we are equally committed to these values in our workplace culture. If you're excited about this opportunity but don't meet every qualification, we encourage you to apply. You may be a great fit for this role or others, and we value differing perspectives in our commitment to being an inclusive health care provider and workplace.
