QRM Administrative Assistant

New Jersey /
Research - Quality & Risk Management /
/ Hybrid
Planned Parenthood of Northern, Central and Southern New Jersey, Inc. (PPNCSNJ) provides comprehensive reproductive and sexual health care, abortion services, education and information to women, men and teens at 17 health centers throughout 18 counties in New Jersey.

Under the supervision of the VP of Quality and Risk Management (QRM) and in collaboration with the VP of Medical Administration, the Administrative Assistant is responsible for the delegated administrative tasks of the Quality and Risk Management department.
Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
The Administrative Assistant in Quality and Risk Management has the following responsibilities:
1.     Provides support with QRM audits.
2.     Provides support for the Patient Safety team meetings and efforts.
3.     Provides support for the Infection Control team meetings and efforts.
4.     Provides support for Patient Feedback/Complaints.
5.     Logs and coordinates incident reports.
6.     Prepares and submits applications, invoices, and other required documentation.
7.     Demonstrate knowledge of quality assurance and risk management processes.
8.     Coordinates logistics and provides administrative support for all meetings and related meetings of the QRM Department.
9.     Prepare monthly reports. 
10.  Maintain the files of QRM reports using a systematic retention process.
11.  Assist with accreditation.  
12.  Assist as needed in copying charts.
13.  Demonstrates commitment to established Workplace Values: Trustworthy; Effective Communication; Respectful; Supportive; Collaborative; Excellence.  Practices behaviors that effectively demonstrate the Affiliate’s Workplace Values and supports goal to co-create a great workplace (see Workplace Values document received upon hire).
14.  Frequent travel within the Affiliate’s service area as required.
15.  Performs other duties as assigned in support of mission and as required to ensure delivery of consistent high quality services.
1.     Commitment and demonstration of excellent internal and external customer service.
2.     Attention to detail; ability to lead and follow processes and procedures from beginning to end for multiple sites.
3.     Recognized excellence in interpersonal and relationship-building, and project management.
4.     Ability to multi-task. 
5.     Ability to work collaboratively with staff throughout the agency to affect change.
6.     Strong operational and organizational skills; ability to balance priorities, and contribute as a team player within the organization.
7.     Excellent written and verbal communication skills.  Able to communicate information in an organized and clear manner.
8.     Able to demonstrate behaviors that represent the Affiliate’s Workplace Values.
9.     Able to maintain and demonstrate strict confidentiality of all information.
10.  Entrepreneurial spirit, intellectual curiosity, high energy, positive attitude and diplomatic.
11.  Has computer skills and ability to learn/operate software programs.
12.  Maintains professional appearance and demonstrates professional behavior at all times.
13.  Ability to work flexible schedules and maintain punctual attendance.
14.  Able to work under pressure, remain calm, prioritize, and meet deadlines.
15.  Ability to relate to diverse communities.
16.  Ability to work as part of an interdependent team.
17.  Ability to remain open and non-judgmental towards colleagues and customers.
Minimum Education:  High School Diploma required.
Minimum Work Experience:  2 years in an administrative support and customer service related role.
Other Requirements: Valid driver’s license. Reliable transportation to travel within the service area.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively 1:1 with co-workers, internal and external customers, and outside contractors and vendors.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Requires hand-eye coordination; finger dexterity, and a combination of sitting, standing, climbing, stooping, balancing, kneeling, reaching, carrying, pushing, pulling, lifting (up to 15 pounds). Must be able to write, type, use telephone and computer systems, and other office equipment.
Exposure to routine office conditions as well as adverse environmental conditions such as dust, temperature and noise extremes, etc.   May be exposed to infectious or contagious disease. Ability to work from home as determined by the VP of QRM.
This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to be an accurate reflection of the current job, management reserves the right to review and change this description as needed to maintain business goals and accomplishments. Job descriptions are reviewed periodically.  This job description is not a contract.

Planned Parenthood of Northern, Central and Southern New Jersey, Inc. (PPNCSNJ) does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship, disability, atypical hereditary cellular blood trait, genetic predisposition or carrier status or any other characteristic protected by applicable law.  PPNCSNJ will make reasonable accommodations in compliance with Section 504 of the Rehabilitation Act of 1973; the Americans with Disabilities Act of 1990; and any subsequent revisions or additions to related law/regulations.
Employees are expected to perform duties as assigned and directed by management.
$37,000 - $40,000 a year