Electronic Health Records Support Specialist (Epic)
Arkansas, Kansas, Oklahoma, Missouri
Health Services Administration /
Administration /
Hybrid
Planned Parenthood Great Plains has provided access to sexual and reproductive health care since 1935. The high-quality, expert, and compassionate care we provide is shown through our empathetic and supportive staff members. Past challenges, and those we face today, have served only to solidify PPGP’s commitment to our patients and the community. We continue to reflect on the progress we have made over the last eight decades and look forward to continuing our efforts to secure a world of informed reproductive freedom. Join our dedicated team and “Care. No matter what.”
________________________________________
The Electronic Health Records Support Specialist provides technical product support to end users of the Planned Parenthood Great Plains electronic health records (EHR) system. The incumbent analyzes user data to identify training needs and partners with the internal training team to support curriculum and material updates.
Essential Job Functions
- Analyzes organizational needs and defines functional requirement, oversees system configuration, and monitors implementation by working with CHN.
- Acts as a primary point of contact between users and the system providers. Assists with testing of new release of software, vendor modifications, upgrades and patches.
- Troubleshoots problems, identifies possible solutions, and resolves technical issues identified (hardware/software).
- Submits work tickets through the JIRA system for issues that cannot be resolved at the affiliate level.
- Collaborates with the Training Team to ensure training materials are up to date and accurate and reflect updates from external software partner.
- Works with Docasap troubleshooting online scheduling issues and EPIC appointment mapping.
- Monitors EPIC work queues to promptly address system issues and errors.
- Works with lab vendors to update lab codes and charges.
- Contribute to the development and implementation of custom EPIC builds, tailoring the system to meet specific affiliate needs.
- Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff at CHN or external support partner
Competencies
- Learning Agility - Ability and willingness to learn from new experiences and leverage those lessons to perform effectively in different contexts.
- Initiative - Actively influences events rather than passively accepting them.
- Drive for Results - Demonstrates determination, persistence, and a commitment to producing results that exceed expectations.
- Decision Making - Evaluates data and courses of action using an unbiased and rational approach and makes timely decisions that are well-reasoned and effective.
- Teamwork - Cooperates actively and effectively with others in the pursuit of common goals.
- Change Orientation - Maintains a positive attitude toward change and appreciates the opportunities that change presents.
- Conscientiousness - Demonstrates a commitment to and pride in one’s work, takes obligations seriously, and accepts responsibility for own
- DEI -Demonstrates a commitment to equity and inclusion through observable behaviors, setting the example for team members, and participating in affiliate initiatives.
Work Environment
- Work is primarily performed in an office with some flexibility to work remote after 90 days.
- Use of hands and fingers involved in work which is performed through the extensive use of computer systems, email, phone and fax machines, security system, copiers and scanners.
- Employee is required to sit for extended periods with prolonged exposure to computer monitors.
- Must operate various input/output devices including keyboard and computer mouse.
- This position carries some level of exposure to conflict and/or antagonism by those opposed to the mission of PPGP.
- The noise level in the work environment is usually moderate.
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Position Type/ Expected Hours of Work
- This is a full-time position. PPGP’s basic workweek is 37.5 hours.
- Work day is 7.5 hours.
Education and Experience
- Required Education and Experience
- Bachelor's degree and 1 to 2 years of experience with electronic health records system or equivalent combination of education and experience.
- Working knowledge of health center operations.
- Preferred Education and Experience
- 1-3 years of Epic experience
- Prior work experience in technical support center environment
Salary Range - $40,000-$46,000
________________________________________
Commitment to Justice, Equity, Diversity, and Inclusion (JEDI)
PPGP is wholly committed to fostering a diverse and inclusive organization. We firmly commit to the creation of an environment that values racial equity, diversity, and inclusion, where all individuals feel they are treated fairly, respectfully, and are empowered to bring their full, authentic selves to work. Our commitment is essential to PPGP’s mission of ensuring reproductive freedom as a fundamental right for all individuals. We are committed to supporting employees, applicants, patients, volunteers and vendors with diverse backgrounds. Our vision is to foster a workplace culture that is a safe space where all employees feel included and comfortable sharing their experiences. We demonstrate our commitment to Justice, Equity, Diversity, and Inclusion when we:
· Demonstrate and Expect Transparency and Accountability
· Educate and Support the Development of our PPGP community
· Practice Effective Communication
· Foster Trust by Being Responsive to the Needs of our PPGP community
· Demonstrate the Use of Inclusive Practices
· Display the Ability to Cultivate Belonging
EOE/AA—PPGP is an equal-opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQIA+.
THE WORK OF PPGP
Planned Parenthood Great Plains has been a leading provider of sexual and reproductive health care for more than 85 years, serving women, men, and families in communities across Arkansas, Kansas, Missouri, and Oklahoma. Each year, we provide care to more than 30,000 people across our four-state region through in-clinic and telehealth appointments. We believe that every person deserves to have access to the resources and information they need in order to make decisions about their own health.
PPGP serves people from diverse backgrounds and with diverse needs. PPGP’s medical staff includes board certified OB/GYN and family medicine physicians, as well as advanced practice clinicians including nurse practitioners and physician assistants. PPGP’s clinicians provide sexual and reproductive health care, perform examinations, and diagnose and treat infections. PPGP also provides comprehensive, age-appropriate sex education, and our sister corporation, Planned Parenthood Great Plains Votes, is a leading advocate for the sexual and reproductive rights of people in our region.
PPGP believes that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. We encourage all individuals to share their pronouns during interviews and meetings. To that end, we strongly encourage people of color, LGBTQIA+ identifying individuals, people with disabilities and other underrepresented groups to apply.
