Health Center Assistant Manager
Overland Park, KS
Overland Park, KS Health Services /
Administration /
On-site
Planned Parenthood Great Plains has provided access to sexual and reproductive health care since 1935. The high-quality, expert, and compassionate care we provide is shown through our empathetic and supportive staff members. Past challenges, and those we face today, have served only to solidify PPGP’s commitment to our patients and the community. We continue to reflect on the progress we have made over the last eight decades and look forward to continuing our efforts to secure a world of informed reproductive freedom. Join our dedicated team and “Care. No matter what.”
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Planned Parenthood Great Plains (PPGP) seeks a full-time Health Center Assistant Manager in Overland Park for this 21st century health care provider and advocacy organization dedicated to upholding the standard for providing high quality sexual and reproductive health care, providing education that promotes informed proud and authentic sexuality, and changing the culture through proactive advocacy to ensure equality in reproductive and sexual decision making.
Reporting to the Health Center Manager, this position is responsible for the co-supervision of day to day clinical operations, supporting high-quality, patient - focused care delivery which includes abortion services. Additionally the incumbent insures the efficient flow of the clinic operations and provides administrative leadership to all staff and patient service areas.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Oversees all front office business functions, including outstanding customer service delivery, the completion of insurance verification, and manages in-office billing and fee collections.
- Creates a culture of exceptional customer service by continually exceeding our patient’s expectations, properly maintaining and cultivating positive relationships with patients, clinicians and fellow employees.
- Learn all duties of clinic staff and help to cover in the event of PTO or sick time and manage the operations and staff in the absence of Health Center Manager.
- Monitors health center flow and strives to maximize efficiencies and productivity.
- Ensures accurate completion of health center records and coordinates documentation.
- Responds to questions from patients and insurance companies regarding patient visits and billing.
- Maintains confidentiality of all agency information, employee nonpublic personal information (NPI) and personal health information (PHI), as well as records directly or indirectly identifying person currently or formerly receiving services from PPGP.
- Leads initiations and implementations of new processes and services including service delivery enhancements.
- In absence of the Health Center Manager insures that the Medical Director, Vice President of Health Services, Regional Director of Health Center Operations, and Director of Compliance and Quality Risk Management, and other Medical Management teams as needed, are aware of health center incidents and/or occurrences. Ensures Health Center staff understand and comply with reporting guidelines.
- In the absence of the Health Center Manager completes monthly chart audits and turns the report in to the Regional Director of Health Center Operations by close of business Friday, the first week of the following month. The report must reflect action plans appropriate for findings and at least 90% compliance must be maintained.
- Assures staff and company compliance with all local, state and federal laws and regulations relating to care delivery.
- Achieves clinic goals and objectives including financial, customer service and productivity.
- Additional responsibilities will be assigned as needed to maintain and improve effective health center functioning and to advance PPGP’s mission.
- SUPERVISORY RESPONSIBILITIES:
- No direct reports. In the absence of HCM the incumbent will be required to supervise Nurse Practitioners, Medical Assistants, Nurses, and Front Desk staff
QUALIFICATIONS
- The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s Degree (B.A.) from a four-year college or university; or one to two years related experience and/or training, supervisory experience in a health or clinical health care settings, familiarity with medical terminology, demonstrated ability in leading, motivating, and managing staff, experience with high-volume transaction medical or clinical practice environments in which customer service and satisfaction are priorities, or equivalent combination of education and experience.
- Administrative experience in an Ambulatory Surgical Center or Reproductive Health Services Clinic, hospital or other related clinical setting, and a minimum of one year supervisory experience preferred
EDUCATION and/or EXPERIENCE
COMPETENCIES
- Operational Excellence: Sets priorities and able to multi-task. Thoroughly analyzes problems and makes appropriate decisions. Detail oriented, professional dress, punctual, and takes pride in achieving individual and team goals. Willing to work flexible hours as needed (Saturday and evenings).
- Reasoning Ability: Define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Leadership: Builds professional relationships with all team members and leads by setting the example. Able to provide feedback in a manner it can be heard and acted upon. Values staff and patient diversity.
- Customer Service Orientation: Delivers superior patient care. Professionally interacts with clients and patients of different cultures and abilities. Flexible with unexpected priority changes, maintains composure under stress to insure positive patient experiences.
- Demonstrated ability to read, analyze and interpret general professional periodicals, journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Demonstrated ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to work with computer software, including: MS Word and Excel. Preferred experience with health service software.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position carries some level of exposure to conflict and/or antagonism by those opposed to the mission of PPGP.
- The noise level in the work environment is usually moderate
COMMUNICATION SKILLS
COMPUTER SKILLS
PHYSICAL DEMANDS
WORK ENVIRONMENT
$46,000 - $49,000 a year
EOE/AA—PPGP is an equal-opportunity employer committed to diversity in the workplace and inclusive to Minority/Female/Disabled/Protected Veteran/LGBTQIA.
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Commitment to Justice, Equity, Diversity, and Inclusion (JEDI)
PPGP is wholly committed to fostering a diverse and inclusive organization. We firmly commit to the creation of an environment that values racial equity, diversity, and inclusion, where all individuals feel they are treated fairly, respectfully, and are empowered to bring their full, authentic selves to work. Our commitment is essential to PPGP’s mission of ensuring reproductive freedom as a fundamental right for all individuals. We are committed to supporting employees, applicants, patients, volunteers and vendors with diverse backgrounds. Our vision is to foster a workplace culture that is a safe space where all employees feel included and comfortable sharing their experiences. We demonstrate our commitment to Justice, Equity, Diversity, and Inclusion when we:
· Demonstrate and Expect Transparency and Accountability
· Educate and Support the Development of our PPGP community
· Practice Effective Communication
· Foster Trust by Being Responsive to the Needs of our PPGP community
· Demonstrate the Use of Inclusive Practices
· Display the Ability to Cultivate Belonging
EOE/AA—PPGP is an equal-opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQIA+.
THE WORK OF PPGP
Planned Parenthood Great Plains has been a leading provider of sexual and reproductive health care for more than 85 years, serving women, men, and families in communities across Arkansas, Kansas, Missouri, and Oklahoma. Each year, we provide care to more than 30,000 people across our four-state region through in-clinic and telehealth appointments. We believe that every person deserves to have access to the resources and information they need in order to make decisions about their own health.
PPGP serves people from diverse backgrounds and with diverse needs. PPGP’s medical staff includes board certified OB/GYN and family medicine physicians, as well as advanced practice clinicians including nurse practitioners and physician assistants. PPGP’s clinicians provide sexual and reproductive health care, perform examinations, and diagnose and treat infections. PPGP also provides comprehensive, age-appropriate sex education, and our sister corporation, Planned Parenthood Great Plains Votes, is a leading advocate for the sexual and reproductive rights of people in our region.
PPGP believes that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. We encourage all individuals to share their pronouns during interviews and meetings. To that end, we strongly encourage people of color, LGBTQIA+ identifying individuals, people with disabilities and other underrepresented groups to apply.
