Administrative Assistant - Health Services Administration

Kansas City, MO /
Health Services Administration /
Support leadership in Health Services Administration by processing provider information requests, assisting with the maintenance of provider information for insurance companies, and as a member of our follow-up team. The Health Services Administration (HSA) Administrative Assistant reports to the Health Services Project Manager. Position requires travel to all of PPGP’s Health Centers in Arkansas, Kansas, Missouri, and Oklahoma.

In response to the COVID-19 pandemic, this and other administrative positions at PPGP are working remotely, when possible.  Occasional time in the office may be required for necessary tasks.  Returning to the office on a regular basis is evaluated monthly based on public health trends.  Masks, temperature checks, social distancing, and signing-in are required when working on-site.


    • Provide administrative support to leadership in Health Services Operations including the Director of Health Services Operations. This includes setting up meetings, developing PowerPoint presentations, having and sending effective email communication, as well as processing financial forms.
    • Addresses timely correspondence, including but not limited to; Outlook, Electronic Health Record encounters, and in-office communications.
    • Collaborate with Health Services Project Manager on new projects and maintenance of credentialing workflows.
    • Sending credentialing forms to providers for completion, in accordance with the credentialing and enrollment processes, among other credentialing duties.
    • Facilitate sending completed enrollment applications to the commercial insurance plans for provider participation.
    • Process and organize provider demographic information and credentialing verification requests from external clients via email or fax.
    • Monitor expiring licenses, certifications and request updated documents, as requested.
    • Assist with Health Services Projects, including providing perspective on the impact of operations within the health center processes, as related to patient care.
    • Conduct internal reviews to ensure that operation processes are being followed, especially post training, through file or chart audit, to ensure proper and timely documentation in EHR; protect individually identifiable health information per HIPAA.
    • Functions as telehealth and front desk support RHA when coverage is needed. Duties can include but not limited to, call confirmations, insurance verification and cash handling.
    • Provide follow up team support when necessary.
    • Independently determines priorities based on program guidelines, handles multiple projects of varying scope simultaneously with minimal oversight and keeps program leadership, including the Health Services Operations Team, informed of progress.
    • Other duties as assigned.


    • High school diploma or GED required.
    • Must have at least two years’ experience in health care.
    • Must have one-year experience in administrative support.
    • Ability to travel to all of PPGP’s Health Centers in Arkansas, Kansas, Missouri, and Oklahoma.


    • Judgment & Decision Making: Make independent decisions on a daily basis, addressing the best way to handle specific tasks.  Strong knowledge of Planned Parenthood policies, protocols, and practices. 
    • Communication & Collaboration: Collaborate with other administrators and support personnel, management and clients on a regular basis.  Clearly and effectively communicates complex ideas.  Sensitivity to the learning needs of new employees.  Positive, professional attitude. 
    • Organizational Skills:  Organization and prioritization are core elements. Manage multiple projects simultaneously.  Ability to keep yourself and others organized and to determine which tasks are the most important in a given list.
    • Writing: Spelling, punctuation, sentence structure and writing are essential.  Must be proficient in a variety of styles, from creative to professional, technical to education, and more.
Pay Range: $17.25 - $19.75

Eligible internal applicants must have performed current duties for a minimum of 12 months (hired before 4/1/2020).

EOE/AA—PPGP is an equal-opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQIA.

Planned Parenthood Great Plains has been a leading provider of sexual and reproductive health care for nearly 85 years, serving women, men, and families in communities across Arkansas, Kansas, Missouri, and Oklahoma. Each year, we provide care to nearly 30,000 people in our 11 health centers and reach nearly 5,500 people through our comprehensive sex education programming. We believe that every person deserves to have access to the resources and information they need in order to make decisions about their own health.

PPGP is working to expand and revitalize its health center footprint in Arkansas, Kansas, Missouri, and Oklahoma regions, and reinvigorate its education, outreach, and advocacy initiatives to educate a new generation of reproductive health and rights supporters and to promote greater access to affordable contraception, preventive treatment, safe abortion, and other critical reproductive health services.
As an affiliate of, and accredited by, the Planned Parenthood Federation of America (PPFA), PPGP operates 11 high-quality health centers throughout Arkansas, Kansas, Missouri, and Oklahoma, with a centralized call center and online appointment scheduling. PPGP serves people from diverse backgrounds and with diverse needs. PPGP currently provides reproductive health services in Little Rock AR; Wichita, KS; Columbia, MO; the Kansas City metro area; and Oklahoma City and Tulsa, OK. The medical staff includes board certified OB/GYN and family medicine physicians, as well as nurse practitioners. PPGP’s nurse practitioners collaborate with physicians to provide sexual and reproductive health care, perform examinations, and diagnose and treat infections. PPGP accepts Medicaid and private insurance in Arkansas, Kansas, Missouri and Oklahoma. Our health centers provided comprehensive reproductive health services to nearly 30,000 patients.
PPGP provides comprehensive, age-appropriate sexuality education to more than 5,500 participants each year across our four states. Our education programs promote responsible behavior and honest communication with peers, parents and adults. Teens are given information about how to deal with social pressure and are given medically accurate information about contraception. Programs offer a variety of interactive sexuality education presentations to schools, churches, and community groups on a broad range of topics.
PPGP is a leading advocate for the sexual and reproductive rights of women and men in Arkansas, Kansas, Missouri, and Oklahoma, working tirelessly to block legislation that restricts access to sex education, contraception, and abortion. To conduct more in-depth advocacy efforts, PPGP created Planned Parenthood Great Plains Votes (PPGPV), a sister corporation of PPGP organized under IRS Section 501(c)4. This classification allows PPGPV to engage in political activities and make additional lobbying expenditures that would not be allowed under PPGP’s 501(c)3 tax status. PPGPV maintains professional lobbying programs in Little Rock, Topeka, Jefferson City, and Oklahoma City; monitors federal, state and local legislation and analyzes its effects on PPGP and our patients; informs supporters about proposed legislation and encourages contact with their legislators; and recruits, trains and supports volunteers to work in a variety of advocacy roles.