Assistant Health Center Manager
Waukegan, IL /
Waukegan Health Center /
Just a few of the Benefits enjoyed by PPIL employees…
-Company subsidized premiums on Medical, Dental, and Vision Insurance
-Up to 12 weeks Paid Parental Leave for eligible employees
-Generous Paid Time Off (PTO) and paid holidays
-Mission focused work
-401k with employer matching
-100% company-paid Life Insurance
-100% company-paid Short and Long Term Disability Coverage
-Robust Employee Assistance Program
-Professional Development awards and opportunities
-Flexible Spending Accounts
-Free Medical Services at PPIL
All staff at Planned Parenthood of Illinois are required to be fully vaccinated against COVID-19. Planned Parenthood of Illinois is an equal opportunity employer and reasonable accommodations will be provided based on religious beliefs and to those with disabilities.
Assistant Health Center Manager
An Assistant Health Center Manager at a Planned Parenthood of Illinois clinic shares joint responsibility of coordination of center operations with the Health Center Manager. Also, assumes responsibility for the efficient functioning of daily service operations including clinic flow, patient scheduling, provision of care, achievement of goals and statistical compilation, and quality assurance standards and guidelines. Through these activities demonstrates an understanding of and commitment to PPIL core values of respect, knowledge, responsibility, health, compassion and access; practice these values in relation with internal and external customers and staff members.
1. Accept joint responsibility with Health Center Manager for overseeing patient and staff schedules, managing inventory, pro-actively problem-solving, and achieving medical visit goals.
2. In conjunction with the Health Center Manager, responsible for an efficient health center chart management system, including chart check, transfers, and purging.
3. Demonstrate proficiency in all appropriate RHA job responsibilities which include:
· providing direct patient care as scheduled, in compliance with all Planned Parenthood of Illinois protocols and procedures
· educating and counseling patients in reproductive health matters including abortion,
· performing routine lab tests,
· maintaining medical records and logs,
· scheduling patients and responding in a professional manner to the needs of the patients
4. Oversee and troubleshoot patient flow (i.e. abortion visit length of three hours or less and family planning visit length of one hour or less) comply with organizational quality assurance guidelines and pertinent government regulations including OSHA and CLIA.
5. Assume operational responsibility for all health center activities in the absence of the Health Center Manager, including proactively responding to problems, complaints, or issues which arise in the course of business.
6. Attain annual health center fiscal goals in revenue, expenses, and contribution margin. Maintain complete accuracy in the execution and recording of financial transactions.
7. Practice a market and customer oriented approach to health care delivery, including the identification of trends and issues relevant to the local community and health care industry, the health center, and to Planned Parenthood of Illinois in general. Participate in responding to and maximizing organizational benefits resulting from trends identification.
8. Directly supervise health center staff and performing human resources tasks including but not limited to hiring, training, evaluation and development. Give regular feedback to the Health Center Manager regarding training and continuing education needs of staff.
9. Analyze monthly statistics and implement changes in health center operations accordingly.
10. Assist in the clerical and informational tasks related to proper follow-up of patients according to the protocols and procedures of PPIL.
11. Process records, logs, and be accountable for money as directed and assigned by the Health Center Manager.
12. As assigned, coordinate inventory maintenance and ordering of lab supplies.
13. Maintenance of clinic, which may require transportation of materials and movement about the premises.
14. Take personal responsibility to remain informed about family planning and abortion services, other services offered by PPIL, and PPIL protocols, policies and procedures.
15. Through these activities demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal and external customers.
16. Other duties as assigned.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee frequently is required to use hands and fingers to handle, or feel and reach. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 25 pounds.
Supervisor: Health Center Manager.
Status: Full-time. Exempt from the overtime provisions of the wage and salary regulations.
Minimum completion of an accredited high school program or equivalent.
· Previous professional experience, and proven track record of success, with the provision of family planning and reproductive health services. Previous line supervision experience preferred. Demonstrated ability in managing fiduciary responsibilities.
· Proficiency in basic computer programs, including, but not limited to, MS Office and medical management software.
Personal & Professional Qualities:
· Commitment to the efficient and customer-oriented provision of services, as well as a commitment to the operating goals of Planned Parenthood of Illinois.
· Excellent communications skills necessary. Ability to communicate with patients, the public, staff, and volunteers in a professional, warm, and sensitive manner. Bi-lingual ability in Spanish or other languages common to the area is helpful.
· High energy level, organizational skills and attention to detail required. Willingness and ability to participate in a team approach to health care.
· Must be willing and able to work evening and weekend hours, and to work at other PPIL centers if needed.
Planned Parenthood works affirmatively to include diversity among its workforce and does not discriminate in the selection of its staff based on factors including but not limited to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, income, marital status or any other characteristic protected under federal, state or local law. We encourage diverse candidates to apply for this position.