AB Patient Navigator

Aurora, IL /
Med Admin /
Full Time
Just a few of the Benefits enjoyed by PPIL employees…

-Company subsidized premiums on Medical, Dental, and Vision Insurance
-Up to 12 weeks Paid Parental Leave for eligible employees
-Generous Paid Time Off (PTO) and paid holidays
-Mission focused work
-401k with employer matching
-100% company-paid Life Insurance
-100% company-paid Short and Long Term Disability Coverage
-Robust Employee Assistance Program
-Professional Development awards and opportunities
-Flexible Spending Accounts
-Free Medical Services at PPIL
-Pet Insurance

Reporting to and working under the direction of the Regional Director of Health Center
Operations, the abortion patient navigator is a community health professional that centers the
patients’ needs in accessing abortion care. The patient navigator helps guide the patient
through the abortion care system and works to overcome obstacles faced by the patient
receiving the care and services they require. The patient navigator will help patients identify
needs and connect patients to appropriate resources and supports. The ultimate goal of the
patient navigator is to relieve as much of the logistical and practical burdens from the patient as
possible, such that the path to obtaining high-quality, patient-centered abortion care is as clear
and smooth as possible.

Note: This position will be based at the Aurora Health Center. The candidate may work remotely but must reside in the state of Illinois. This position will require occasional travel to Planned Parenthood Health Centers located across the state of Illinois.

Essential Functions and Responsibilities:

Provides care management to patients seeking abortion care
1. Understand abortion care and supporting structures and processes.

2. Assist patients in navigating appointment scheduling, particularly if arranging
services for patients across multiple locations or organizations.
a. Ensuring patient is receiving services in a timely manner and at a location
most convenient for them based on the patient’s clinical care site
b. Including, but not limited to scheduling patients for appointments,
completing financial screenings, and assisting with funding support.

3. Facilitate communication between the patient, support person(s), and
healthcare providers to ensure patient satisfaction and quality of care.

4. Inform the patient of the costs of care—including transportation, lodging, and
medical services, and linking the patient to financial resources as needed.

5. Work with the patient to identify logistical needs to access care and linking the
patient to appropriate resources as needed.

6. Work with the patient to identify other support services as needed, and
providing appropriate linkages.

7. Accommodate interpretive language services when needed.

8. Facilitate pre and post-abortion visits and ensuring continuity of care and linkage
to community resources.

9. Take the initiative to proactively resolve barriers, support and/or escalate tough
patient cases via communication to management, providers, and patients.

Program development and community partnership
10. Collaborate and partner with internal and external stakeholders to facilitate and
create clear workflows for patients with complex needs seeking abortion care at

11. Collaborate with diverse organizations and personnel to ensure the needs of the
patient are met.

12. Maintain a PPIL resource list of external partners to help with non-medical
related support services (i.e. legal, lodging, childcare, transportation).

13. Maintain up to date funding resources for patients to share across PPIL health

14. Develop and maintain strong relationships with incoming and outgoing referral
partners, including referral pathways to independent providers when needed.

15. Identify key program metrics, and collect, track, and report required program

Program representative with external funders
16. Represent PPIL and the abortion navigator program on a national level with PPFA
and other external funders.

17. Partner and collaborate with other abortion navigators in the national cohort
across organizations, states, and regions to develop and share best practices for
facilitating streamlined access to care.

18. Through all of the above listed activities demonstrate an understanding of and commitment to
PPIL core values of access, activism, care, confidentiality, diversity, excellence,
integrity, respect, self-determination, stewardship; practice these values in
relations to patients, team members, internal and external customers. Act as an
ambassador of PPIL mission and values in your networks and communities.

Other duties:
19. Understand, commit to, and practice a customer-oriented approach to service

20. Other duties as assigned

Physical Demands:
The physical demand characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.

While performing the duties of this job, the employee is regularly required to sit, walk,
talk, read, see and hear. The employee is frequently required to use hands and fingers
to type, handle, or feel and reach. The employee is regularly required to stand and walk.
The employee must occasionally lift and/or move up to 25 pounds.

Supervisor: Regional Director of Clinical Operations
Grade: 10
FLSA Status: Full time, non-exempt from the overtime provisions of the wage and salary
Grant-funded. The initial grant-position period is one year, beginning August
2020. This position may be eliminated after the initial period of grant funding
if no sufficient funding for the position is available.
The position period may potentially extend beyond one year with additional
grant funding.


Education and Experience: Associates degree required. Knowledge of and experience working
in abortion care is preferred.

Professional and Personal Qualities: An effective patient navigator should have a demonstrated
ability to quickly and effectively synthesize patient needs and liaise with providers and local
resources to create a unique patient care plan. To that end, patient navigators should possess
the following characteristics:
● Organized
● Attentive to Detail
● Compassionate
● Discreet
● Understanding of abortion and related health care facilities, support structures and
● Ability to work under pressure, on tight deadlines, and provide effective case management
to a varying caseload of patients
● Ability to work and act independently on-site or remotely with minimum supervision
● Excellent communication skills
● Deep commitment to abortion access
● Understanding of and commitment to reproductive justice principles
● Committed to values and practices of equity and reproductive justice
● Ability to provide effective case-management to a varying caseload of patients

This position usually involves daytime work, but sometimes overnight and weekend shifts are
expected. Patient navigators may work with anyone seeking abortion care that needs
assistance. The patient navigator works closely with the health care providers, clinic staff, local
and national abortion funds and other community organizations and volunteers.

Planned Parenthood works affirmatively to include diversity among its workforce and does not
discriminate in the selection of its staff based on factors including but not limited to race, color,
religion, sex, national origin, age, sexual orientation, gender identity, disability, income, marital
status or any other characteristic protected under federal, state or local law. We encourage
diverse candidates to apply for this position.