Regional Health Center Manager
York Medical Center
Medical Services /
Full-time /
On-site
Planned Parenthood Keystone (PPKey) serves 37 counties in Pennsylvania, home to over half of Pennsylvania residents. We have administrative offices in the Lehigh Valley, Harrisburg, Warminster, and York. We operate 8 medical centers that serve over 30,000 patients annually and offer comprehensive sexuality education that reaches thousands of young adults.
Planned Parenthood Keystone is looking for individuals who are committed to supporting our shared goal of strengthening and enhancing our awareness and commitment to advancing the cause of racial & social justice in our organization.
Planned Parenthood Keystone is looking for a Full-time, exempt Regional Health Center Manager for our York and Harrisburg Medical Centers. The Health Center Manager is responsible for overseeing the daily activities of two busy reproductive health centers.
Here at Planned Parenthood Keystone we have a passion for creating a culture of exceptional customer service. So, we are looking for people that will not only continually exceed our patient's expectations, but will also take pride in cultivating positive relationships with patients and fellow employees.
Responsibilities Include:
- Become trained in and maintain knowledge of all health center services and systems to effectively supervise health center staff training & development in the provision of family planning, all FDA approved birth control methods, STD prevention and treatment, HIV testing, and abortion care.
- Travel between both assigned centers regularly on a weekly basis and as assigned.
- Contribute onsite center leadership to foster positive attitudes and trust among staff in accomplishing the goals and objectives of the affiliate.
- Provide operational support, mentoring and training to all staff who work in the medical center.
- Participate in the quality/risk management process for medical protocols, regulatory agency compliance, HR policies, and workplace safety policies.
- Perform basic performance management tasks with medical center team members
- Collaborate with the Medical Center and Patient Services team to meet patient needs as well as individual and center productivity levels and patient cycle times.
- Compliance with our system of patient care called Throughput (TP), as well as understanding its priorities, strategies, and Team Centered Patient Care (TCPC) components is required.
- Assure timely completion of practice management system data corrections and timely delivery of all health center reports.
- Supervise inventory control including keeping records, stocking, and ordering supplies, and assuring appropriate levels of materials.
- Respond to after-hours maintenance and security emergencies as required.
- Maintain a satisfactory facility appearance and optimal functioning of equipment.
- Work Patient Service Admin and the VP of People and culture on the hiring and evaluation of all Medical Center staff for assigned centers.
- Hold monthly center staff meetings. Participate in medical, management, & organizational meetings as required.
- Oversee the completion of comprehensive and accurate medical records for every patient to ensure adequate patient care.
- Provide factual, non-biased information to clients seeking abortion. Describe the difference between medication and surgical abortion
- Competently use the patient information system software in all of its applications on affiliate laptops for optimal center flow
- Ensure a culture that embraces diversity, equity, and inclusion of all persons
- Adhere to all HIPAA and patient privacy regulations
- Support fundraising efforts in the center
- Support center volunteers and their contributions as appropriate
- Maintain current CPR certification as needed
- Serve as an Ambassador for the organization to inspire support and connection with the mission and services provided by the affiliate
- Represent the affiliate locally with community agencies, hospitals, schools, coalitions, donors, and public officials
The above essential functions are not an exhaustive list of required responsibilities, duties, and skills. Other duties may be added, or this job description may be amended at any time.
Qualifications & Experience:
- Required:
- Bachelor’s Degree in a related field, or equivalent experience
- Reliable means of transportation
- Ability and willingness to travel between York and Harrisburg centers. Reimbursement for mileage will be provided
- Demonstrated leadership ability
- Computer literacy, including competency in affiliate email, Internet, and patient management systems software, if applicable to job
- Excellent interpersonal and communication skills that enable work in a collaborative and multi-faceted team environment
- Ability to mentor individuals and lead a team
- Analytical thinking and problem solving skills
- Ability to organize, multi-task and effectively function in a fast paced environment to set and achieve short and long term goals
- Accuracy and attention to detail
- Ability and willingness to work flexible hours including weekends, early morning, and/or evening hours
- Ability to work independently under minimal supervision
- Preferred:
- 3+ years of experience with progressive responsibility in the health care industry(ies), preferably with Planned Parenthood
- Spanish language skills desirable
Values and Committments
- Commitment to Planned Parenthood’s mission and conviction to health equity and access to sexual and reproductive healthcare
- Understanding of racism and commitment to racial & social justice
- Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness, empathy, and humility to interpersonal interactions; building of trust across diverse groups of people
- Demonstrated ability to communicate and hear effectively across differences and reflect and act on feedback related to identity and equity with the aim to learn
- Commitment to Planned Parenthood’s In This Together service ethos, workplace values, and service standards
Salary and Benefits:
- Compensation for this position starts at $60,000 annually
- Medical, Dental, and Vision coverage options for you and eligible dependents
- Life/AD&D, Short and Long Term Disability policy voluntary coverage options
- Generous vacation, leave, and holiday benefits
Planned Parenthood is an equal employment opportunity employer. We comply with all applicable laws prohibiting discrimination based on race, color, religion, gender and gender expression/identity, age, ethnicity, national origin, ancestry, physical or mental disability, uniformed service member/veteran status, marital status, medical condition, pregnancy, sexual orientation, citizenship status, genetic information, as well as any other category protected by federal, state, or local. We are committed to building an inclusive workplace that values racial & social justice. We strongly encourage all persons to apply, including people of color and members of the LGBTQ community.
