Patient Access Representative
Springfield, MA
Health Center – Springfield Health Center /
On-site
About Planned Parenthood
We deliver essential reproductive and sexual health services, including cancer screenings, STI testing, birth control counseling, and abortion care.
Commitment to Health Equity: Planned Parenthood serves diverse communities, including those in medically underserved areas, ensuring everyone has access to quality care. Our mission is: Care. No matter what.
Commitment to Diversity: Diversity is our strength. We are committed to fostering an inclusive and equitable environment where employees from all backgrounds feel valued, heard, and empowered to succeed. Join a team that reflects the diverse communities we serve, where compassion, respect, and advocacy are at the heart of our work.
Commitment to Advocacy: We are a leader in policy discussions, education, and outreach to improve reproductive healthcare access for all.
Position Summary:
The Patient Access Representative is responsible for patient check-in, check-out, appointment scheduling, and administrative tasks that support smooth health center operations. This position requires strong communication skills, a positive and empathetic attitude, and the ability to handle sensitive information with professionalism.
Key Responsibilities:
- Front Desk & Patient Access
- Welcome patients, guests, and escorts with warm, respectful service.
- Perform check-in and check-out duties, verifying insurance eligibility and ensuring accurate documentation.
- Manage patient inquiries efficiently and compassionately, ensuring smooth communication.
- Schedule appointments, monitor upcoming visits, and proactively contact patients.
- Maintain electronic health records with precision and confidentiality (HIPAA compliance).
- Assist with patient refill requests and contraceptive supply sales
- Handle patient concerns professionally, escalating as needed for resolution.
- Support new staff training, guiding them through procedures and best practices.
- Maintain a welcoming and organized waiting area for patients and visitors.
Administrative & Scheduling Support:
Customer Service & Team Collaboration:
Qualifications:
- ✅ High School Diploma/GED required.
- ✅1–3 years of customer service or healthcare experience preferred.
- ✅ Proficiency with Microsoft Office Suite and electronic health records preferred.
- ✅ Strong communication skills with an ability to maintain a calm, courteous demeanor under pressure.
- ✅ Passion for health equity, patient advocacy, and inclusive care.
- ✅ Availability for morning, evening, and Saturday shifts as assigned.
$21.50 - $21.50 an hour
This position is part of the Collective Bargaining Agreement
Benefits & Perks:
Competitive salary and benefits package.
Opportunities for career growth and professional development.
A supportive, team-oriented work culture.
Why Work With Us?
💡Inclusive Workforce We are actively building a workforce that reflects the people we serve.
🚀Leadership Opportunities: We believe in mentorship, career growth, and supporting underrepresented professionals.
💜Impact-Driven Culture: Be part of a mission-centered team that is reshaping healthcare from the inside out.
