Patient Care Assistant
Springfield, MA
Health Center – Springfield Health Center /
Full Time - Union /
On-site
About Planned Parenthood:
Providers deliver essential reproductive and sexual health services, including cancer screenings, STI testing, birth control counseling, and abortion care.
Commitment to Health Equity: Planned Parenthood serves diverse communities, including those in medically underserved areas, ensuring everyone has access to quality care. Our mission is: Care. No matter what.
Commitment to Diversity: Diversity is our strength. We are committed to fostering an inclusive and equitable environment where employees from all backgrounds feel valued, heard, and empowered to succeed. Join a team that reflects the diverse communities we serve, where compassion, respect, and advocacy are at the heart of our work.
Commitment to Advocacy: We are a leader in policy discussions, education, and outreach to improve reproductive healthcare access for all.
Position Summary:
The Patient Care Assistant (PCA) is a vital member of our health center team, delivering both front-desk support and direct patient care with compassion and professionalism. This role combines administrative duties—like check-ins, appointment scheduling, and patient communication—with hands-on clinical support, such as taking vital signs, assisting with procedures, and documenting in electronic health records. PCAs play a key role in ensuring every patient feels welcomed, respected, and supported throughout their visit.
Key Responsibilities:
- Be the first point of contact—greeting patients, guests, and escorts with warmth and respect
- Manage check-ins, check-outs, appointment coordination, and contraceptive supply sales
- Measure and record vital signs; assist with clinical procedures and lab tasks under supervision
- Ensure accurate and respectful documentation in patient records
- Deliver health education and support informed consent processes
- Keep the health center safe, clean, and well-stocked in alignment with patient care protocols
- Collaborate with staff and contribute to a community of learning and respect
Qualifications:
- ✅ High School Diploma or GED required; medical assistant education a plus
- ✅ 1–3 years of experience preferred, especially in community health settings
- ✅ Cultural sensitivity and a deep commitment to racial equity in healthcare
- ✅ Comfort working with diverse patients, including LGBTQ+ individuals
- ✅ Strong organizational, communication, and interpersonal skills
- ✅ Ability to lift 30 lbs and remain active throughout the shift
$23.50 - $23.50 an hour
Benefits & Perks:
Competitive salary and benefits package.
Opportunities for career growth and professional development.
A supportive, team-oriented work culture.
Why Work With Us?
💡Inclusive Workforce: We are actively building a workforce that reflects the people we serve.
🚀Leadership Opportunities: We believe in mentorship, career growth, and supporting under-represented professionals.
💜Impact-Driven Culture: Be part of a mission-centered team that is reshaping healthcare from the inside out.
