Patient Access Representative
Springfield, MA
Health Center – Springfield Health Center /
Full Time - Union /
On-site
About Planned Parenthood
We deliver essential reproductive and sexual health services, including cancer screenings, STI testing, birth control counseling, and abortion care.
Commitment to Health Equity: Planned Parenthood serves diverse communities, including those in medically underserved areas, ensuring everyone has access to quality care. Our mission is: Care. No matter what.
Commitment to Diversity: Diversity is our strength. We are committed to fostering an inclusive and equitable environment where employees from all backgrounds feel valued, heard, and empowered to succeed. Join a team that reflects the diverse communities we serve, where compassion, respect, and advocacy are at the heart of our work.
Commitment to Advocacy: We are a leader in policy discussions, education, and outreach to improve reproductive healthcare access for all.
Position Summary:
The Patient Access Representative is responsible for patient check-in, check-out, appointment scheduling, and administrative tasks that support smooth health center operations. This position requires strong communication skills, a positive and empathetic attitude, and the ability to handle sensitive information with professionalism.
Position is full-time, 37.5 hours a week
Key Responsibilities:
- Front Desk & Patient Access
- Welcome patients, guests, and escorts with warm, respectful service.
- Perform check-in and check-out duties, verifying insurance eligibility and ensuring accurate documentation.
- Manage patient inquiries efficiently and compassionately, ensuring smooth communication.
- Schedule appointments, monitor upcoming visits, and proactively contact patients.
- Maintain electronic health records with precision and confidentiality (HIPAA compliance).
- Assist with patient refill requests and contraceptive supply sales
- Handle patient concerns professionally, escalating as needed for resolution.
- Support new staff training, guiding them through procedures and best practices.
- Maintain a welcoming and organized waiting area for patients and visitors.
Administrative & Scheduling Support:
Customer Service & Team Collaboration:
Qualifications:
- ✅ High School Diploma/GED required.
- ✅1–3 years of customer service or healthcare experience preferred.
- ✅ Proficiency with Microsoft Office Suite and electronic health records preferred.
- ✅ Strong communication skills with an ability to maintain a calm, courteous demeanor under pressure.
- ✅ Passion for health equity, patient advocacy, and inclusive care.
- ✅ Availability for morning, evening, and Saturday shifts as assigned.
$21.50 - $21.50 an hour
This position is part of the Collective Bargaining Agreement
Benefits & Perks:
Competitive salary and benefits package.
Opportunities for career growth and professional development.
A supportive, team-oriented work culture.
Why Work With Us?
💡Inclusive Workforce We are actively building a workforce that reflects the people we serve.
🚀Leadership Opportunities: We believe in mentorship, career growth, and supporting underrepresented professionals.
💜Impact-Driven Culture: Be part of a mission-centered team that is reshaping healthcare from the inside out.
Commitment to Equity
PPLM is a 501(c)(3) charitable organization and an equal opportunity employer that values a diverse workforce and a culture of inclusivity and belonging. Equity, diversity, and inclusion are core values at PPLM and a chance for us to make long-term, meaningful change. In order to address health equity in communities across Massachusetts in an authentic way, we must start with ourselves. We are taking focused steps to make progress in our own organization and are committed to building an equity practice in all aspects of our work that will lead us toward becoming an organization that better reflects our patients and embodies cultural humility.
We believe that communities most impacted by health inequities must be centered in the work we do. Therefore, we strongly encourage applications from Black, Hispanic, Asian, and Indigenous people of color, Trans and gender non-conforming people, LGBTQIA+ people, people with disabilities, and working-class people for all our positions.
Equal employment opportunity and having a diverse staff are fundamental principles at PPLM, where employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, gender, pregnancy, sexual orientation/affectional preference, age, national origin, marital status, citizenship, disability, veteran status or any other protected characteristic as established under law.
