Professional Training & Systems Specialist

Boston, MA (Hybrid)
Education, Learning, and Engagement /
Full Time /
Care. No matter what:
PPLM has been a leader in promoting sexual health for more than 90 years.  We believe that all people deserve the information and expert services to make informed, personal decisions that affect their health, their lives and their futures.  We are the state’s leading provider of sexual and reproductive health services. We educate families and empower youth to make responsible choices that lead to healthier lives.  We advocate for policies that improve sexual health.

Our Commitment to Diversity, Equity and Inclusion:
PPLM believes sexual health is essential to every person’s overall health, well-being and happiness. We recognize that geographical and systemic barriers entrenched in discrimination and stigma prevent people in Massachusetts from having equitable opportunity to choose their own path and access to sexual and reproductive health care. In order to address health equity in communities across Massachusetts in an authentic way, we must start with ourselves. We are taking focused steps to make progress in our own organization. We have embarked on a diversity, equity and inclusion journey that will lead us toward becoming an organization that better reflects our patients and embodies cultural humility. We are wholeheartedly committed to this work.

The Professional Training & Systems Specialist (PTSS) for Professional Education and Training is primarily responsible for the administrative and technical support of all virtual and in-person professional education and training opportunities of the Get Real and Professional Training Institute, in collaboration with the ASPIRE Center for Sexual and Reproductive Health. This includes coordinating all logistics for PPLM’s vast array of virtual and in-person webinars, half-day, full-day, and multi-day professional education opportunities, including expanding marketing efforts for all professional education offerings. The PTSS is responsible for managing all systems and data for the Get Real and Professional Training Institute, including serving as website administrator of and its accompanying platforms – including Get Real for Parents, serving as a super user of both the CRM and LMS, and communicating with PPLM’s publishing and website partners and vendors on product, content, and related customer logistics. The Professional Training & Systems Specialist will support the master trainer(s) in logistical and/or content-based co-facilitation of professional education offerings such as Get Real TOEs and TOTs, the Sexuality Education Cornerstone Seminar (SECS), and other trainings on a variety of sexual and reproductive health topics when requested.

Compensation: $26.52/hr
This position is part of the Collective Bargaining Agreement


    • Manage registration and payment processes for all professional trainings through EveryAction and/or the CRM, in collaboration with ASPIRE Center administrative assistant.
    • Manage logistics of all in-person and virtual training coordination, both internal and external, including, but not limited to: scheduling trainers, space reservation (including physical and virtual space), management and set up, AV, food and beverage, shipment of materials, name tags, sign in sheets, evaluations, certificates, CEUs, training folders, PowerPoint presentations, staff travel and accommodations, expense reports, and communication with both trainers and trainees.
    • Manage technology for virtual trainings using video conferencing platforms, third-party tools, and other educational technology tools such as Flippity, EDPuzzle, Mentimeter, etc.
    • Responsible for managing the technology during virtual trainings lasting between one to seven hours at a time and occurring between 1-3 times per week during the training season.
    • Communicate effectively with Professional Education team during coordinating and follow up of trainings.
    • Provide logistical and/or content-based co-facilitation of all professional education offerings.
    • Co-create new sections for existing trainings and develop new subjects and training designs for webinar and half-day offerings, as needed.
    • Co-facilitate online course and other training offerings, as needed.
    • Contribute to the growth and development of training designs, skills, materials, and offerings.
    • Uphold and demonstrate research-based training designs and facilitation best practices.
    • Supervise intern, as needed.
    • Research and maintain compliance with CEU partners by submitting applications as needed.
    • Provide technical assistance to trainers and training events.
    • Document training and workflow processes for programmatic transparency.
    •  Adhere to PPLM customer service standards when representing PPLM; provide an environment that is clean, comfortable, and well-maintained; communicate effectively to positively impact all customer/community interactions; value, respect, and understand customer needs; meet customer/community needs.


    • Coordinate marketing campaigns and materials for Get Real trainings, including writing emails and copy for marketing collateral, as well as designing, formalizing, and automating a follow-up process with those who purchase the curriculum without training.
    • Manage marketing, training logistics, and outreach for the expansion of the Get Real Spanish curriculum and Spanish-language professional education programming.
    • Contribute to the expansion of professional education programming under the ASPIRE Center.
    • Coordinate and expand marketing plan in collaboration with the PPLM Marketing Team, for professional trainings including emails, flyer creation, social media postings, and development of new participant recruitment strategies.
    • Engage with other like-minded organizations to identify other newsletters and audiences to promote and market trainings.
    • Serve as a brand ambassador for professional education offerings and continue to develop the overall brand and reputation of PPLM’s professional education offerings, in alignment with the ASPIRE Center.
    • Manage and contribute to content about Get Real and professional trainings on social media platforms, eg the Get Real Educators private group on Facebook.


    • Manage online learning opportunities such as webinars and online course registration, serving as administrator for the Online Course (including but not limited to course creation, trainer space creation, user enrollment, course deletion, and managing content).
    • Serve as Get Real website administrator, including but not limited to: trouble-shooting login issues, creating all accounts, managing access for all users, uploading all content (updating documents, rearranging curriculum, creating new pages), ensuring information is up to date and accurate, managing all communication with website users and vendors.
    • Contribute to and maintain Educator Resources content on including but not limited to: writing and posting blog, discussion forum, FAQs, videos, webinars, and updated information.
    • Manage updates for training content on website.
    • Update, distribute, collect, input, and analyze all training evaluations via Survey Monkey and/or the CRM.
    • Track and report on trainings, participants, and data in CRM (Dynamics).
    • Contribute to implementation, training, and become super user of new CRM.
    • Contribute to the support of Dynamics 365 (CRM) for the Education, Learning and Engagement department, in collaboration with the Project and Systems Manager.
    • Contribute to selection, implementation, training, and become super user for new LMS.
    • Contribute to data administration, consolidation, and reporting for grantors and budgeting, as requested.
    • Serve as EveryAction Affiliate Online Communications Manager for PPLM, working closely with the Digital Fundraising and Supporter Engagement team at PPFA to support the ELE department and PPLM at large in creating high-performing external communications and online forms in EveryAction.


    • Participation in PPLM’s efforts to achieve goals for productivity.
    • Remain up-to-date on sexual and reproductive health and sexuality education information.
    • Other tasks and responsibilities as needed.
    • Occasional evening or early morning hours.
    • Occasional travel to training sites when necessary.


    • B.A/B.S preferred
    • 2-3 years’ experience in training and administrative coordination
    • Website, database, and online learning management experience, required
    • Fluency in virtual engagement platforms: Microsoft Teams, Zoom, Skype, BlueJeans, etc, required
    • Familiarity with, Moodle, Drupal, EveryAction, Microsoft Dynamics, Confluence, ReqLogic, PowerBI, Survey Monkey, Google Analytics, Canva, Piktochart, Adobe (Acrobat, Photoshop) a plus
    • Skilled with MS Office (Word, Excel, Access, Outlook, PowerPoint, Publisher, Visio)
    • Proven writing ability, preferably in a marketing environment
    • Expert communicator, strong oral and written communications skills
    • Experience with program recruitment preferred
    • Creative thinker
    • Experience with brand building
    • Superior organizational skills including detail-orientation and the ability to keep track of follow up items
    • Excels at individual time management and initiative, as well as robust team engagement
    • Knowledge of sexual health, preferred
    • Experience with adult education and training, preferred
    • Experience in and knowledge of sexual health and reproductive health and sexuality education, preferred
    • Strong public speaking and training facilitation skills, preferred
    • Demonstrated ability to juggle multiple projects, priorities, and deadlines in a fast-paced environment
    • “Can do” attitude, nimble, positive, problem-solver with a commitment to customer service for internal and external audiences
    • Commitment to team orientation and willingness to participate in ongoing feedback with colleagues
    • Spanish language a plus
    • Demonstrated ability to work with people of different races, ethnicities, sexual and gender identities and expressions, ages, abilities and experiences.
    • Commitment to addressing the impact of racism and other oppressions on sexual health.
    • A commitment to PPLM’s mission and values.

Planned Parenthood League of Massachusetts offers a comprehensive benefit package which includes; health, dental and vision insurance, 11 paid holidays, 403B retirement plan with a 3% employer match, paid parental leave, paid time off, flexible spending accounts and more.

Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.  Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.