Patient Care Assistant
Marlborough, MA
Health Center – Marlborough Health Center /
Full Time - Union /
On-site
About Planned Parenthood League of Massachusetts
Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as a nationally recognized provider of comprehensive sex education and cutting-edge research.
Our mission is to ensure every person in the state has access to sexual and reproductive health care and education no matter who they are, where they live, or who they love. Our work is informed by research, powered by advocacy, and conducted with compassion and respect.
PPLM operates four health centers across Massachusetts and provides care through telehealth services. We are a proud affiliate of Planned Parenthood Federation of America, which is comprised of 600 independently operated health centers across the country that serve patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care.
Position Summary:
The Patient Care Assistant (PCA) is a vital member of our health center team, delivering both front-desk support and direct patient care with compassion and professionalism. This role combines administrative duties—like check-ins, appointment scheduling, and patient communication—with hands-on clinical support, such as taking vital signs, assisting with procedures, and documenting in electronic health records. PCAs play a key role in ensuring every patient feels welcomed, respected, and supported throughout their visit.
Key Responsibilities:
- Be the first point of contact—greeting patients, guests, and escorts with warmth and respect
- Manage check-ins, check-outs, appointment coordination, and contraceptive supply sales
- Measure and record vital signs; assist with clinical procedures and lab tasks under supervision
- Ensure accurate and respectful documentation in patient records
- Deliver health education and support informed consent processes
- Keep the health center safe, clean, and well-stocked in alignment with patient care protocols
- Collaborate with staff and contribute to a community of learning and respect
Qualifications:
- ✅ High School Diploma or GED required; medical assistant education a plus
- ✅ 1–3 years of experience preferred, especially in community health settings
- ✅ Cultural sensitivity and a deep commitment to racial equity in healthcare
- ✅ Comfort working with diverse patients, including LGBTQ+ individuals
- ✅ Strong organizational, communication, and interpersonal skills
- ✅ Ability to lift 30 lbs and remain active throughout the shift
$23.50 - $23.50 an hour
The position is part of the Collective Bargaining Agreement.
Benefits & Perks:
Competitive salary and benefits package.
Opportunities for career growth and professional development.
A supportive, team-oriented work culture.
Why Work With Us?
💡Inclusive Workforce: We are actively building a workforce that reflects the people we serve.
🚀Leadership Opportunities: We believe in mentorship, career growth, and supporting under-represented professionals.
💜Impact-Driven Culture: Be part of a mission-centered team that is reshaping healthcare from the inside out.
Commitment to Equity
PPLM is a 501(c)(3) charitable organization, and an equal opportunity employer that values a diverse workforce and a culture of inclusivity and belonging. Equity, diversity, and inclusion are core values at PPLM and a chance for us to make long-term, meaningful change. In order to address health equity in communities across Massachusetts in an authentic way, we must start with ourselves. We are taking focused steps to make progress in our own organization and are committed to building an equity practice in all aspects of our work that will lead us toward becoming an organization that better reflects our patients and embodies cultural humility.
We believe that communities most impacted by health inequities must be centered in the work we do. Therefore, we strongly encourage applications from Black, Hispanic, Asian, and Indigenous people of color, Trans and gender non-conforming people, LGBTQIA+ people, people with disabilities, and working-class people for all our positions.
Equal employment opportunity and having a diverse staff are fundamental principles at PPLM, where employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, gender, pregnancy, sexual orientation/affectional preference, age, national origin, marital status, citizenship, disability, veteran status or any other protected characteristic as established under law.
