Health Care Assistant Team Leader

Marlborough, MA
Health Center /
Full Time /
Care. No matter what:
PPLM has been a leader in promoting sexual health for more than 90 years.  We believe that all people deserve the information and expert services to make informed, personal decisions that affect their health, their lives and their futures.  We are the state’s leading provider of sexual and reproductive health services. We educate families and empower youth to make responsible choices that lead to healthier lives.  We advocate for policies that improve sexual health.

Our Commitment to Diversity, Equity and Inclusion:
PPLM believes sexual health is essential to every person’s overall health, well-being and happiness. We recognize that geographical and systemic barriers entrenched in discrimination and stigma prevent people in Massachusetts from having equitable opportunity to choose their own path and access to sexual and reproductive health care. In order to address health equity in communities across Massachusetts in an authentic way, we must start with ourselves. We are taking focused steps to make progress in our own organization. We have embarked on a diversity, equity and inclusion journey that will lead us toward becoming an organization that better reflects our patients and embodies cultural humility. We are wholeheartedly committed to this work.

With oversight from supervisor, the HCA Team Leader provides direct supervision to HCAs to assure they are providing high quality clinical care, providing excellent customer service to patients and colleagues, and complying with standardized workflows and procedures.
The Team Leader helps coordinate staff schedules, reports on operational metrics and assists staff in implementing changes to procedures. The Team Leader conducts regular observations, shares appropriate feedback, and provides onboarding and continuous training of HCA staff. The Team Leader works collaboratively with all health center staff to achieve patient satisfaction and meet health center efficiency goals.
Performs all HCA duties as scheduled.
Compensation: $23/hour

Commitment: 37.5 hours/week


    •   Under guidance and direction of manager:
    • Assists in recruitment, hiring, onboarding, and coordinating training of new HCAs.
    • Drafts and delivers performance reviews for staff in accordance with PPLM standards.
    • Holds HCA staff accountable for accuracy of job functions by providing ongoing coaching to staff, including disciplinary action.
    • Conducts observations and delivers ongoing feedback to HCA staff.
    • Demonstrates leadership in implementing change and improvements in the health centers.
    • Under leadership of HC Training Coordinator, provides continuity of training to existing staff in accordance to training guidelines and supports health center management in ongoing observations and competency reviews.
    • Manages flow of the health center.
    • Facilitate daily briefs, debriefs, and huddles as assigned
    • Manages daily staff call outs, task assignments, and break coverage.
    • Reviews and approves HCA timecards and attendance in accordance with PPLM policy.
    • Continued exemplary performance in HCA job functions, as outlined in the Health Care Assistant (HCA) job description.
    • Other tasks and responsibilities as assigned.


    • Must be willing and able to work as a Health Care Assistant (HCA) for approximately 75% of scheduled hours.
    • Must be able to bend and reach for stocking inventory and supplies in procedure/exam rooms and respond to patient care needs.
    • Must have oral, auditory, and visual ability to ensure solid patient communication.
    • Must be able to lift 30 lbs. and have sufficient stamina to move efficiently throughout the health center for 90% of scheduled shift.
    • Participation in PPLM’s efforts to achieve goals for productivity.


    • High School Diploma/GED required
    • Medical Assistant or related certification preferred; experience as a Health Care Assistant (HCA) highly preferred
    • 3-5 years of health care, training, and/or supervisory experience preferred
    • Bi-lingual preferred (Spanish, Portuguese or Mandarin strongly preferred)
    • Strong customer service orientation
    • Effective communication skills and an ability to engage with a diverse patient population
    • Commitment to PPLM’s mission and values.
    • Demonstrated ability to work with people of different races, ethnicities, sexual and gender identities and expressions, ages, abilities, and experiences.
    • Commitment to addressing the impact of racism and other oppressions on sexual health.
    • Ability to handle detailed work with precision and accuracy.
    • Ability to work with a team.

Planned Parenthood League of Massachusetts offers a comprehensive benefit package which includes; health, dental and vision insurance, 11 paid holidays, 403B retirement plan with a 3% employer match, paid parental leave, paid time off, flexible spending accounts and more.

Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.  Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.