Medical Assistant (MA) (Full Time)
Boston, MA
Health Center /
Full Time /
On-site
Care. No matter what:
PPLM has been a leader in promoting sexual health for more than 90 years. We believe that all people deserve the information and expert services to make informed, personal decisions that affect their health, their lives and their futures. We are the state’s leading provider of sexual and reproductive health services. We educate families and empower youth to make responsible choices that lead to healthier lives. We advocate for policies that improve sexual health.
Our Commitment to Diversity, Equity and Inclusion:
PPLM believes sexual health is essential to every person’s overall health, well-being and happiness. We recognize that geographical and systemic barriers entrenched in discrimination and stigma prevent people in Massachusetts from having equitable opportunity to choose their own path and access to sexual and reproductive health care. In order to address health equity in communities across Massachusetts in an authentic way, we must start with ourselves. We are taking focused steps to make progress in our own organization. We have embarked on a diversity, equity and inclusion journey that will lead us toward becoming an organization that better reflects our patients and embodies cultural humility. We are wholeheartedly committed to this work.
POSITION SUMMARY:
While prioritizing excellent customer service, the Medical Assistant (MA) provides the day to day interactions and patient care within the health center. Functions in a variety of roles including the following: medical assisting, laboratory assisting, reception, and patient information and support, as well as general administrative support of the site. Works closely with all health center staff including clinicians and physicians.
37.5 hours per week.
Compensation: $20.92/hour.
ESSENTIAL RESPONSIBILITIES
- Direct Patient Care
- Provides empathetic and appropriate professional care to each patient. Understands and abides by HIPAA standards.
- Responds positively to directives or requests by management team, physicians, mid-level clinicians or nurses to ensure a high quality and efficient patient care. Works cooperatively with all staff to achieve patient satisfaction and health center efficiency goals.
- Tasks may include taking accurate vital signs and medical history. Educating and providing information to patients to aide in securing informed consent for medical services offered per medical protocols. Medical services can include: contraception options, sexual health screenings, pregnancy options and medication or surgical abortion procedure.
- In clinics that provide abortion services, assist in procedures to provide physician and/or patient support.
- In clinics that provide gynecological procedures, assist in procedures to provide clinician and/or patient support.
- Assist the nursing staff in the recovery room including: patient transportation within the health center, taking vital signs and providing aftercare and contraceptive instruction.
- Accurately record information in electronic patient medical records, logs and databases.
- Room/equipment preparation
- Clean, stock, organize, and prepare exam rooms and instruments in accordance with protocols for patient care.
- Clean rooms, sterilize equipment and instruments according to protocols, standards and OSHA requirements.
- Restock, copy and organize pamphlets and forms as needed.
- Stock or store clean and soiled laundry.
- Wear appropriate personal protective equipment to prevent biohazard exposure.
- Laboratory/Specimen Management
- Perform waived and moderately complex lab testing including: requisition preparation/submission and managing specimens in accordance with PPFA protocols and in compliance with governmental regulations and standards. Pap and GC/CT cultures, pregnancy tests, RH tests, STI/HIV testing from blood and urine.
- Package products of conception and preparing specimens in accordance with protocol for disposal and/or federal and government guidelines, and law enforcement agencies collecting evidence.
- Maintain accurate lab data as required.
- Wear appropriate personal protective equipment to prevent biohazard exposure.
OTHER DUTIES AND RESPONSIBILITIES:
- In order to meet the functional qualities of the position one must be able to lift up to 30lbs and have sufficient stamina to move efficiently throughout the health center for 90% of scheduled shift.
- Must be able to bend and reach to stock inventory and supplies for procedure/exam rooms and respond to patient care needs.
- Must have oral, auditory and visual ability to ensure solid patient communication.
- Must have the ability to respond to a variety of situations efficiently and effectively.
- Schedule requirements may include daytime, evenings and some Saturdays
- Manages patient information according to HIPAA regulations.
- Familiar with computer databases and able to type.
- Accurately accounts for hours worked by using the time card system.
- Other tasks and responsibilities as needed
- Participation in PPLM’s efforts to achieve goals for productivity.
- Depending on location travel may be required.
QUALIFICATIONS:
- Medical Assistant Certification
- Bi-lingual preferred
- Prioritizes attention to customer service.
- Ability to relate well to a wide range of patients and respond appropriately to their emotional and physical needs.
- Ability to maintain courteous manner during stressful periods.
- Interest in sexual health and ability to learn and follow protocols, to communicate information efficiently and effectively.
- Ability to handle detailed work with precision and accuracy.
- Typing skills.
- Ability to work with a team.
- Familiarity with computer databases.
- Proficiency with Microsoft Office Suite.
- Participate in PPLM’s efforts to achieve goals for productivity.
Planned Parenthood League of Massachusetts offers a comprehensive benefit package which includes; health, dental and vision insurance, 11 paid holidays, 403B retirement plan with a 3% employer match, paid parental leave, paid time off, flexible spending accounts and more.
Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
