Senior Health Center Manager- Ferndale - Full Time

Ferndale, MI /
Clinical/Medical /
Full Time
Stand With Us! Work With Us!

Planned Parenthood of Michigan offers comprehensive reproductive healthcare services. We are here to educate and care for healthy communities. We believe the needs of our community are greater than they’ve ever been. And that drives us to work harder, aim higher, and expect more from one another. Here, you'll be empowered to make an immediate impact for our organization and clients. 
Job Summary
Manage the day-to-day operations of the health center.  Work in close partnership with the clinician, and nursing lead (where applicable), to provide high quality, inclusive, patient-centered care. 

We offer a competitive compensation and benefits package:
Excellent Medical and Dental Benefit Plans
Retirement plan and employer match
Generous Paid Time Off.   
Plus Additional Benefits.

Essential Duties & Responsibilities

    • Oversees all daily activities within the health center. 
    • Establishes and maintains a respectful and inclusive health center environment, cultivating high levels of employee engagement and patient satisfaction. 
    • Manages health center to meet or exceed all productivity goals including revenue, net income, patient visit, and quality goals. 
    • Holds all health center staff accountable to workplace values and service standards. 
    • Ensures compliance with PPMI personnel policies and procedures, Planned Parenthood Federation of America (PPFA) protocol, and legal and regulatory compliance including CLIA where applicable. Reviews new and existing policies and procedures with all health center staff regularly. 
    • Implements and ensures compliance with all Planned Parenthood and regulatory policies, practices, procedures, and standings in health center operations. 
    • Ensures that daily administrative procedures are completed correctly, including insurance billing, encounter for auditing, cash handling, and daily deposits. 
    • Manages patient complaints or sensitive patient situations in a manner aligned with PPMI's In This Together values. 
    • Reviews critical indicators on a daily, weekly, and monthly basis, spotting trends, and planning interventions as needed. 
    • Identifies training needs for staff and ensures appropriate onboarding and ongoing training happens appropriately. 
    • Ensures that medical equipment is in good working order and that the physical space is clean, safe, and inviting. 
    • Regularly conducts patient flow analyses, financial and service audits, and evaluates service delivery.
    • Monitors and ensures health centers meet expense goals and operate within budgetary guidelines, including monitoring and managing staffing expenses. 
    • Monitors satisfaction surveys, manage the compilation of information, reviews findings, and makes improvements.  
    • Ensures effective and accurate use of the patient management and electronic health records system. 
    • Ensures proper fee assessments, fee collection, and utilization of insurance to maximize revenue.
    • Maintains adequate inventory of supplies intending to minimize inventory variance.
    • Participate in clinical research conducted by the affiliate if called upon.
    • Conduct OSHA Safety, Emergency, and all other in-service and routine training as needed.
    • Maintain current referrals resources for non-PPMI services within the community.
    • Creates a positive, professional, service-oriented work environment for staff, and patients by supporting the PPMI mission and core values statement.
    • Must be able to work effectively as a member of the leadership team.
    • Maintains knowledge of and complies with PPMI standards, policies and procedures, including PPMI’s Employee Handbook.
    • Maintains strict patient and employee confidentiality in compliance with PPMI and HIPAA guidelines
    • Serves as a role model, by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respect cultural differences.
    • Uses resources efficiently.
    • Travel Required
    • 10% to 15%; Occasional travel to the administrative office and other health centers in the state of MI.

Qualifications and Experience

    • Required
    • Minimum of three years of supervisory experience in a healthcare setting. 
    • Demonstrated ability to achieve successful health center outcomes in a shared-leadership setting.
    • Demonstrated commitment to employee and patient engagement. 
    • Knowledge of appropriate medical record documentation and understanding of CPT and ICD-10 coding as part of the clinical revenue cycle.
    • Preferred
    • Bachelor's degree in Health Care Administration or relevant field. 

Minimum Physical Expectations

    • Physical activity that often requires sitting or standing, keyboarding, filing and phone work.
    • Physical activity that often requires extensive time working on a computer.
    • Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting.
    • Physical activity that sometimes requires lifting, pushing and/or pulling.
    • Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.
    • Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
Planned Parenthood of Michigan is an Equal Opportunity Employer committed to a diverse workplace.