Health Center Training Program Manager

Michigan /
Human Resources /
Full Time
POSITION TITLE: Health Center Training Program Manager
REPORTS TO: Director of Learning and Development
LOCATION:  Remote within Michigan                                    
STATUS: Full Time, Exempt
BENEFITS: Medical, Dental, Vision, STD, LTD. Life & ADD, 403B, Flexible Spending Account, Generous Paid Time off Program and Free healthcare at our clinics for you and your immediate family!

Planned Parenthood of Michigan has implemented a mandatory vaccination policy requiring COVID-19 vaccinations including boosters when eligible for all employees.

Position Description
Under limited supervision from the Director of Learning and Development, the Health Center Training Program Manager uses specialized knowledge and skills in adult learning, performance management and PPMI health center operations to create, implement and evaluate training processes and programs for PPMI health center staff. In partnership with Learning Systems Manager and Patient Care Leaders, ensures that all programs and systems create effective, efficient and high quality training experiences that promote continuous learning and overall staff and patient satisfaction. 
Essential Functions
·       Design, develop, facilitate and evaluate formal and informal learning solutions for non-licensed health center staff.
·       Partner with patient care leadership to understand and identify health center training needs and implement effective solutions.
·       Regularly assess and analyze training programs, as well as develop and/or recommend performance support systems that will result in increased effectiveness and/or efficiency and enable the achievement of strategic business goals.
·       Design job support tools to aid in staff compliance and/or the implementation of new programs or processes.
·       Serve as key business partner, providing regular consultative services to PPMI Patient Care leadership in the areas of learning and development as well as health center operations and service quality.
·       Partner with Quality, Risk and Compliance to ensure consistent practices and compliance with regulatory requirements.
·       Partner with Health Information Management Systems (HIMS) team to ensure effective integration of electronic health record system training into broader job specific onboarding programs.
·       Regularly review and assess health centers to ensure consistent, high quality services and patient experiences.
·       Provide regular feedback and guidance to health center managers on quality and productivity improvement strategies and techniques.
·       Interpret, apply and recommend changes to organizational policies and procedures.
·       Assist with Learning Management System administration and provide end user support.
·       Prepare and deliver written and oral presentations.
·       Participate in special project teams and on various organization committees.
·       Maintain current knowledge in effective and efficient training and educational techniques designed for the adult learner.
·       Demonstrate commitment to living out and modeling PPMI’s In This Together Workplace Values and Service Standards.
·       Integrate equity and inclusion best practices into all learning and development programs and support services.  
·       Maintains currency in effective and efficient health center operations and quality improvement techniques.
·       Operates standard office equipment and uses required software applications.
·       Performs other duties and responsibilities as assigned.
The above duties and responsibilities are not an exhaustive list of required responsibilities, duties and skills. Other duties may be added, and this job description can be amended at any time.
Qualifications and Experience
·       Knowledge of intermediate concepts, practices and procedures used in instructional systems design, training designed to engage the adult learner and evaluating and measuring the effectiveness of training programs
·       Skill in operating standard office equipment and using required software applications, including Microsoft Office
·       Demonstrated ability to achieve objectives in collaboration with other functional areas
·       Demonstrated commitment to Planned Parenthood’s mission, vision and values
·       Minimum Degree Required:
o   Bachelor’s Degree         
o   Any equivalent combination of experience, education, and/or training approved by Human Resources.
Ability to:
o   Fully embody our In This Together workplace values.
o   Respect and honor all people; actively demonstrate a commitment to a lifelong journey of learning around diversity, equity and inclusion.
o   Partner with other functional areas to accomplish objectives.
o   Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed.
o   Incorporate needs, wants and goals from different business unit perspectives into effective and efficient training programs. 
o   Attend to detail while maintaining a big picture orientation.
o   Gather information, identify links and trends and apply findings to assignments.
o   Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes.
o   Interpret and apply policies and identify and recommend changes as appropriate.
o   Organize and prioritize multiple tasks and meet deadlines.
o   Communicate effectively, both orally and in writing.
o   Work independently as well as collaboratively within a team environment.
o   Provide a high level of customer service.
o   Establish and maintain effective working relationships at all levels of the organization.
Key Requirements
·       Commitment to advancing race (+) equity in one's work: interest in expanding knowledge about the role that racial inequity plays in our society.
·       Awareness of multiple group identities and their dynamics; bring a high level of self-awareness about personal identity, empathy, and humility to interpersonal interactions.
·       Demonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity.
·       Strong sense of accountability to diversity, equity and inclusion principles and practices.
·       Understand of the impact of identity dynamics on organizational culture.
·       Commitment to Planned Parenthood's In This Together service ethos, workplace values, and service standards.
We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.  We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.