Medical Assistant - Livonia - Full Time

Livonia, MI /
Clinical/Medical /
Full Time
/ On-site
POSITION TITLE: Medical Assistant I
STATUS: Full Time, Non Exempt – 37.5 hours per week
REPORTS TO: Senior Health Center Manager of Livonia
SCHEDULE: Monday thru Friday 9:00AM to 5:00PM
BENEFITS: Medical, Dental, Vision, STD, LTD. Life & ADD, 403B, Flexible Spending Account, Generous Paid Time off Program and Free healthcare at our clinics for you and your immediate family!

Planned Parenthood of Michigan has implemented a mandatory vaccination policy requiring COVID-19 vaccinations including boosters when eligible for all employees.

Under direct supervision, uses basic knowledge and skills obtained through on-the-job training to provide patient centered medical services and education in support of the Planned Parenthood of Michigan (PPMI) mission. Gathers patient information, identifies concerns, and provides information to other medical professionals in order to provide services and meet patient needs. 

Our medical assistants provides quality reproductive and family planning services to patients through clerical, educational, and laboratory duties.  As a part of the health center team, the Medical Assistants work closely with each other and all health center staff, including nurses, clinicians and physicians to achieve patient satisfaction and meet health center efficiency goals.

This position also requires computer and writing work that will require sitting at a desk for extended periods and requires standing for periods of time in excess of one hour and moving throughout health center.  

Essential Duties and Responsibilities:
•Maintain patient records and enter information into electronic health record (EHR) systems.
•Responsible for patient education, preparation, support of patient and physician prior to, during and after procedure(s).  Procedures include but aren’t limited to: abortion, colposcopy, IUD insertion, LEEP, and vasectomy.       
•Participate actively and strives towards patient access and demand goals.
•Demonstrate commitment to living out and modeling PPMI’s In This Together Workplace Values and Service Standards.
•Integrate equity and inclusion best practices into all job functions and patient interactions.  
•Promote productivity, patient donations, outreach and other identified business goals.
•Perform all duties in compliance with all applicable laws, PPMI policies and insurance guidelines.
•Perform other duties and responsibilities as assigned.
•Is fully trained and signed off in EITHER the Front and Back duties outlined below for all of the services provided at their work location.

•Greet patients and visitors in person or on the phone and schedule appointments as needed.  Refer calls to other providers for services that are out of the PPMI scope.
•Assist patients with check in process and paperwork completion.
•Obtain patient insurance information which may include verifying insurance and obtaining health plan authorization.
•Assess patients’ financial resources including eligibility for available programs and insurances.
•In accordance with PPMI cash handling policy and procedures, collect all fees.
•Record financial and billing transactions in the practice management system. 
•Under the direction of a physician or clinician, dispense medication and supplies to patients.

•Perform basic diagnostic testing including finger poke, basic vital signs, urine pregnancy testing, urinalyses, and hemoglobin, rapid HIV test, and blood draws. Prepare lab specimens, requisitions and tracking logs for transport to laboratories for evaluation.
•Obtain patient vital signs including obtaining blood pressure, height, weight, hemoglobin, pulse, LMP, and patient needs assessment. Administer Injections.
•Prepares patients for procedures as applicable and discusses pain management options. Assist clinician or physician during exams or procedures.
•May participate in aftercare services.
•Provide basic factual, unbiased, patient education and general information regarding pregnancy management options (including abortions options, risks, and adoption resources), information and risks on Birth Control Methods (BCM), Sexually Transmitted Infections (STIs), and all other basic health care services within the scope of PPMI’s practice. Screens for possible coercion. Refers to outside resources as needed.

Travel Required: Some travel may be required to other health centers within a defined region

Educational/Previous Experience Requirements:
•High School Diploma or GED Required
•At least 2 years’ experience working in a health care environment, preferable in a reproductive health setting. Any equivalent combination of experience, education, and/or training approved by Human Resources. 
•Must possess excellent customer service, communication and organizational skills.
We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.  We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.