Health Center Manager

Billings, Montana
Full Time
For more than 40 years, Planned Parenthood of Montana has worked in our state to make sure all people have the information and means to make free and responsible decisions about their families and their futures.  Planned Parenthood operates 5 clinics across our region, providing medical services, advocacy for, and education to over 17,000 men, women, and teens each year.

Reporting to the Director of Patient Services, the Health Center Manager (HCM) is responsible for health center operations, workforce management and clinical performance of the Health Center. The HCM ensures that all team members offer excellent and responsive patient focused care. The HCM is responsible for overall performance of the health center and must adhere to the budget and operational plan for the health center.  HCM responsibilities include all day-to-day activities including facility and security issues, information technology and clinical informatics, and all other issues that arise. 
Meet or exceed health center goals regarding number of patients served, number of patient visits, patient waiting time, patients/hour, productivity, appointment show rate, and patient satisfaction.
Monitor and track patient volume, capacity and productivity for assigned health center.
Routinely review and analyze reports of service visits, budgets, billing, entitlement program enrollments, finances and other performance measurements as directed by Director of Patient Services. Provide feedback and take corrective action as needed.
Maintain direct control over and accountability for health center inventories, purchases, supplies and petty cash. Responsible for health center to be adequately supplied and for all equipment to be in working order.
Maintain adequate staffing levels and create appointment schedule templates that meet patient demand.
Using daily huddles and meetings with health center team members, obtain a thorough understanding of operational and workforce issues and address these issues in a timely and effective manner – both day-to-day issues as well as long term issues.
Effectively handle all patient complaints in timely manner.
Report all situations that endanger the welfare of minors and follow PPMT policies and procedures relating to state mandatory reporting laws.
Perform other duties as assigned to support PPMT operations
Workforce Management
Effectively lead and motivate a successful health center team.
Foster and maintain a positive work environment.
Encourage innovation and creative thinking to find solutions and opportunities to better serve patients.
Develop, coach and train health center staff in building a patient focused health center team that is responsive to the needs of patients and health center team members. Coach health center team members in day-to-day health center processes and encourage the development of skills relating to workflow processes.
Assure that all staff is proficient in use of the electronic health record and practice management system.
Assure staff is compliant with all medical, finance and HR policies and procedures.
Set clear standards and expectations for a patient focused team approach to patient care delivery and hold employees accountable.
Provide continuous feedback to staff and proactively address employee concerns/problems as they arise. 
Conduct performance appraisals and on-boarding reviews for new employees.
Document all performance and/or behavior discussions; consult with HR regarding corrective action and performance improvement plans.
Interview, hire and train Clinic Assistants and LPNs/RNs.
Participate in affiliate Leadership meetings; role model leadership and company standards to all PPMT staff.

Clinical Performance
Ensure policies and processes are in place and being followed for excellent clinical care as well as patient and staff safety.
Complete all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety& Health Act), CLIA (Clinical Laboratory Improvement Administration) and Title X.


    • Education and/or Experience: Bachelor’s degree plus a minimum of 3- 5 years of on-site management.  Prior experience in and knowledge of family planning and reproductive health care management preferred.


    • Excellent leadership, organizational, supervisory, and healthcare finance management skills.
    • Ability to effectively manage and motivate a diverse staff including volunteers.
    • Ability to effectively lead and work as a team member.
    • Ability to meet deadlines, work under pressure, and work under general supervision in a busy health center setting.
    • Computer skills including knowledge of clinic management software, electronic communications and use of management information systems as a management tool.
    • Willingness to participate in all levels of operations to assure maximal performance of the health center.
    • Ability to work a flexible schedule including some evenings and weekends.
    • Valid MT driver’s license, access to personal transportation and proof of automotive insurance.
All employees are required to model In This Together ethos including:

Workplace Values:
o   We tend to the team
o   We respect and honor all people
o   We jump in
o   We try and we learn
o   We care for our business
o   We return to our mission

Customer Service Standards:
o   Clear the Slate
o   Make a connection
o   Keep them in the loop
o   Confirm the plan
o   Ask for feedback
o   Acknowledge the reality
o   Open the door

Planned Parenthood is committed to hiring and fostering a diverse and inclusive workforce that leverages the skills and talents of all employees in our organization, regardless of race, gender, national origin, age, religion, sexual orientation, size, physical ability or socioeconomic status.  Diverse candidates are encouraged to apply.