Donor Relations Manager

Any Health Center Community OR Remotely in MT
Development /
Full Time /
Remote
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JOB SUMMARY
 
The Donor Relations Manager works closely with the Chief Executive Officer, Chief Operating Officer, Director of Philanthropy, Board of Directors, Senior Staff, other Development Staff and volunteers in building partnerships to develop and implement strategy for individual gift donor relationship management.  The primary objectives of the Donor Relations Manager are to develop appeals and long-term relationships leading to successful gift acquisition and to ensure strategic and tactical use of the development database to meet fundraising goals of the organization. Performs other related duties to support Development operations. The Donor Relations Manager is an advocate for implementing our mission to “empower all people to make private reproductive health care decisions by providing quality health care, medically accurate education and advocacy for individual rights.”  The Donor Relations Manager will participate in fundraising for all ancillaries to Planned Parenthood of Montana (PPMT).

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

    • Manage a small portfolio of assigned donors.
    • Utilize PPMT’s constituent relationship management system to track and report relationship management activity and to prepare lists and reports.
    • Support development team’s major donor program, by tracking calendars and activities and assisting in preparing donor materials.
    • Manage new donor, monthly giving, and donor reactivation programs.
    • Manage annual giving days and participation in workplace giving campaigns.
    • Create, integrate and implement cultivation, solicitation and stewardship plans, strategies, methods and materials for individual and corporate giving.
    • Develop strategic funding requests based on short, intermediate, and long-term funding goals of the organization.
    • Support and plan virtual and in-person donor events
    • Understand and comply with all PPMT gift-related policies and procedures, and ensure full ethical compliance as defined by the Association of Fundraising Professionals (AFP).

      • Additional Expectations
    • Attend community events representing Planned Parenthood of Montana as needed.
    • Some evening and week-end work required.
    • Assist in all administrative and other duties as assigned.
    • Some travel required.

QUALIFICATIONS

    • Education and Experience

    • Demonstrated success in working both independently and as a team member.
    • Demonstrated ability to understand the needs and interests of donors.
    • Experience with constituent relationship management system preferred.
    • Ability to manage and track multiple prospects and donors simultaneously.
    • Discretion in handling confidential information relating to the giving history and backgrounds of donors/prospects.
    • Excellent written, verbal, and listening skills.
    • Attention to detail and strong project management skills.
    • Advanced Microsoft Office Suite computer skills.
    • Experience tracking and prioritizing multiple projects at a time.
    • High school diploma or equivalent required.

STANDARD REQUIREMENTS

    • Understands the financial aspects of our business and maintains focus on cost effectiveness and stewardship.
    • Supports, cooperates with, and implements specific procedures and programs for: safety and security, confidentiality, quality assurance, compliance with current laws and regulations including HIPAA and mandated reporting, and training.
    • Follows up as appropriate with supervisor, co-workers and customers regarding reported complaints, problems and concerns.
    • Promotes positive public image and relations of PPMT.
    • Completes requirements for acceptable attendance and timeliness to work.
    • Performs other work duties as assigned.
    • Creates and fosters an environment focused on excellence in customer service and patient centered care:
    • o   Is culturally and linguistically competent and respectful.
    • o   Anticipates and responds to patient/customer and internal colleagues’ needs and priorities.
    • o   Understands donor and internal colleagues’ needs and expectations.
    • o   Commitment to delivering high quality service.
    • o   Responds effectively when donors/customers and internal colleagues experience problems or mistakes.
    • o   Acts to restore donor/customer and internal colleague satisfaction.
    • o   Collaborates with others take actions on implementing long-term solution.

KNOWLEDGE, SKILLS, AND ABILITIES

    • Language Skills --Strong spoken and written communication skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and persuasive campaign materials.

    • Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

    • Reasoning Ability -- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions and deal with several abstract and concrete variables. Ability to take decisive action.

    • Computer Skills -- Proficient in Word, Excel, Database management and use of internal e-mail system.

    • Physical Demands
    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear. The employee frequently is required to use hands and fingers to handle or feel and reach with hands and arms. The employee is often required to sit. The employee must occasionally lift and/or move up to 25 pounds.

    • Work Environment
    • Theworkenvironmentcharacteristicsdescribedherearerepresentativeofthoseanemployeeencounterswhile performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • The noise level in the work environment is usually quiet.

    • This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

$50,000 - $60,000 a year
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
 
Planned Parenthood of Montana does not discriminate against or allow harassment of any individual based on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, reproductive health decisions, military service, other non-merit based factors, any other characteristic protected by applicable law, or retaliation.

Planned Parenthood of Montana is committed to creating a dynamic work environment that values diversity, inclusion, respect, integrity, customer focus, and innovation. 
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