Reproductive Health Specialist II-III, San Francisco

San Francisco, CA /
Patient Services – Reproductive Health Specialists (RHS) /
Full-time
Planned Parenthood Northern California is seeking a Full-Time Reproductive Health Specialist, to serve our patients at the San Francisco health center.

The Reproductive Health Specialist will function as part of the multidisciplinary team to provide sexual and reproductive health care services.

WHY YOU SHOULD JOIN?

    • We believe everyone counts and provide care without judgment.
    • We are committed to a diverse and inclusive environment and proudly embrace the reproductive justice movement.
    • We practice evidence-based medicine while maintaining responsible business practices, to ensure that we will always be here for our patients.
    • We remind each other why we are here. Together, our mission and purpose is our driving force to care for people and be of service. 

BENEFITS

    • 100% employer-paid base medical plans for single coverage (30+ hours); many other benefits available including dental, vision, life, AD&D, LTD, and FSAs
    • Generous 403(b) matching contribution
    • Paid Time Off accrual effective immediately
    • Nine and a half paid holidays per year; plus an additional floating holiday
    • Certified Medical Assistants Incentive Program
    • o Cost reimbursement for exam fee ($145) plus the cost of user guide and sample quizzes ($185)
      o   Up to ($170) towards continuing education or ($170) to retake the exam for recertification
      o   $100 Bonus once certification in received 

PERKS

    • Hands on in house training and on-boarding program that supports MA certification:
    • o   Front Office/Back office
      o   Pregnancy options
      o   Abortion Services (surgical & medical)
      o   Vasectomy counseling
    • Direct access and interaction with licensed providers throughout training and employment
    • Assist in specialty clinics such as –
    • o   Colposcopy
      o   LEEP
      o   Surgical Abortion
      o   Vasectomy  
    • Gain experience in advanced areas such as –
    • o   Learn injections
      o   Phlebotomy
      o   Vitals
      o   Finger Sticks
      o   Clean/Dirty technique
    • Additional exclusive advanced RHS skills training offered to our tenured staff members twice a year, covering the most updated services and changes
    • Continued opportunities for growth within the health center and into other departments
    • Be part of a team that helps support services that make a life-changing difference for our patients

WHAT YOU WILL DO

    • Serve as phone receptionist; book appointments, provide information about medical services and appropriate referrals, screen calls, provide health information as appropriate and document.
    • Ensure accurate completion and patient understanding of all necessary forms.
    • Assess eligibility for funding, health insurance and/or fees.  Collect payments, and complete on-line eligibility processes.
    • Perform accurately all vital signs and lab tests; including blood draws and injections; document accurately.
    • Work as a team member to set-up and clean-up exam rooms and lab, handle lab specimens, stock supplies, and maintain lab equipment.
    • Review and reconcile billing on a daily basis.
    • Abstract or scan medical records into the electronic health record as needed.
    • Input and update patient information in the electronic health records.
    • Assist the nurse/clinician/physician as indicated.
    • Assist in family planning, STD, abortion and prenatal services (if applicable) to include providing information about pregnancy options and support in a caring, non-judgmental, factual manner.
    • Assist in all aspects of abortion procedure, including performing vital signs, lab work, and tissue processing as needed; assist physician during procedure while being supportive of patient; and assist in recovery room.
    • Adhere to affiliate goals and policies on professionalism, wait time in-health center and on the phone, and the system for addressing patient complaints.
    • Participate in health center efforts to achieve established goals for productivity.
    • Participate in health center/affiliate efforts to achieve established revenue cycle goals.
    • Active participation in the advancement of PPNorCal’s Diversity, Equity, and Inclusion commitment.

EDUCATION AND EXPERIENCE

    • Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
    • Experience working in a health care setting preferred.
    • Knowledge of medical assistant practices and reproductive health preferred.
    • Excellent customer service, problem solving, judgment, organizational and communication skills.
    • Bilingual in English and Spanish, Portuguese, Mongolian, Mandarin, and/or Cantonese is highly desired
    • Strong Commitment to quality healthcare.
    • Ability to support the provision of reproductive healthcare services to socioeconomically diverse populations with cultural competency.
    • Ability to support the provision of reproductive health care services with a non-judgmental, patient-centered approach.
    • Commitment to quality healthcare.

OTHER SKILLS, ABILITIES, QUALIFICATIONS

    • Function as a member of a health care team, demonstrating a positive attitude and willingness to assist team members at all times. Handle communication problems with other staff and managers directly, constructively, and with sensitivity.
    • Maintain professional image through appropriate dress and manner. Treat other staff and patients with courtesy and respect at all times, under all circumstances.
    • View services through the patients' eyes to serve patients promptly, competently, and in a friendly manner.  Treat complaints as opportunities to improve service.
    • Maintain complete patient confidentiality at all times.
    • Be capable of working in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy and respect to patients and staff.
    • Through meetings and discussions, help develop ideas for improving services in ways that patients value. 
    • Remain flexible and available to extend/change scheduled hours as needed to meet needs of the health center and our patients.
    • Follow affiliate-wide protocols, policies, and procedures, and any center-specific policies and procedures.
    • Understand and demonstrate, in all interactions, the importance of high quality care, including accurate charting, filing, and follow-up.
    • Participate in maintaining general upkeep of the facility; keep lobbies, reception area, and other rooms tidy.
Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex/gender identity, sexual orientation, national origin, age, disability, income, marital status or any other irrelevant dimension of diversity. PPNorCal values collaboration between employees of diverse backgrounds and experiences. 

Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex/gender identity, sexual orientation, national origin, age, disability, income, marital status or any other irrelevant dimension of diversity. PPNorCal values collaboration between employees of diverse backgrounds and experiences. 
 
Planned Parenthood Northern California generates healthier communities through the delivery of quality sexual and reproductive health care services.
 
We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance or immigration status. We care. No matter what!
 
Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP and nPEP to prevent HIV infection, STD screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.