Training Specialist, Bay Area

San Francisco Bay Area
Patient Services – Training
Full-time
*INTERNAL APPLICANTS ONLY*
Planned Parenthood Northern California (PPNorCal) is currently seeking a Full-Time (32 hours) Training Specialist to work as an integral part of the Training Departments in training PPNorCal's staff in various services and staff job roles and responsibilities including the Front Office, Back Office, abortion services and more.

*Bilingual in English and Spanish highly preferred*

ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Deliver one-on-one on-site training with staff at various health centers; provide feedback on progress to both employee and supervisor.
    • Provide established PPNorCal didactic training programs for health center staff and educators such as customer service, front and back office, HIV counseling, birth control methods, STI and abortion counseling.  However, primary focus will be one-on-one training within the health centers.
    • May develop training systems and job aids to meet the unique needs of each health center.
    • Assist Director of Training in evaluation effectiveness of training and assess training and assess training needs; identify appropriate training solutions needed.
    • Traveling to various PPNorCal centers is required.

SKILLS, ABILITIES, QUALIFICATIONS

    • Trained and excel in various PPNorCal services. Experience in Front and Back Office is required; experience in abortion services highly desired.
    • Training or educating experience preferred.
    • Excellent communication skills (both verbal and written).
    • Ability to speak effectively in public. Excellent group leadership and facilitation skills.
    • Ability to work well independently and as a team member.
    • Must have reliable automobile transportation and a valid California Driver's License and insurance.
    • Bachelor's degree in a related field preferred.
    • Bilingual in English and Spanish highly desired.
    • Commitment to excellent health care and the highest quality of internal and external customer service.
    • Must have reliable automobile transportation and a valid California Driver's License and insurance.

Planned Parenthood Northern California generates healthier communities through the delivery of quality sexual and reproductive health care services.
 
We provide healthcare and education services to 136,000 adults and youth every year at 19 sites located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income or insurance status. We care. No matter what!
 
Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services including: birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP and nPEP to prevent HIV infection, STD screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.