Health Center Manager - Glendale
Glendale, CA
Patient Services – Glendale Health Center /
Full-time /
On-site
Planned Parenthood Pasadena & San Gabriel Valley (PPPSGV) has been proudly serving our community since 1933 and is one of the original Planned Parenthood affiliates in the nation.
We provide reproductive health care, health education and advocacy from our five health centers in Alhambra, Baldwin Park, Glendora, Highland Park, and Pasadena, in addition to our telehealth clinic. We strive to ensure the sexual and reproductive health services we provide align with the needs of the communities we serve. Our service area extends from Glendora to Glendale and from the San Gabriel mountains to the San Bernardino freeway, home to 24 communities and a diverse population of 1.4 million people.
Today, PPPSGV sees over 60,000 patient visits per year and delivers over 15,000 opportunities for sex and relationship education in our schools and colleges.
We offer safe and legal abortions. We are committed to providing accurate, non-judgmental care and resources by helping our patients overcome financial, transportation, and other barriers to care. In addition, we work with abortion funds and practical support network to support our patients. Our abortion care has increased every year since 2018 with an average of 3,500 abortions per year. We saw close to 4,000 abortion patients in 2022 alone, approximately 59 were out-of-state patients.
The Health Center Manager will manage and oversee the provision and delivery of all reproductive healthcare services including medication and surgical abortion. Ensure efficient center operations and client services in a family planning and specialty services setting as prescribed by the agency’s protocols, policies, and procedures.
As a Health Center Manager, you will change lives while you:
- Develop, refine, implement, supervise, monitor, and evaluate the provision of medical service delivery in accordance with Agency and governing authority policies and procedures
- Lead health center efforts to achieve established goals for productivity and quality metrics
- Embody Planned Parenthood Experience (PPX) leader service standards by modeling, communicating and celebrating
- Hold all clinical staff accountable to specific measurable customer service standards (e.g. through annual performance monitoring and implementing corrective action plans when customer service expectations are not being met)
- Lead health center/affiliate efforts to achieve established revenue cycle goals
- Remain current on all FDA approved contraception (including emergency contraception), non-directional decision-making pregnancy options counseling (including surgical and medication abortion, adoption, and prenatal), STI’s (including HIV), comprehensive sexuality including lesbian, gay, bisexual, transgender and questioning, community resources, PPPSGV medical protocols, administrative procedures, referral procedures and all Planned Parenthood services and programs
- Partner with Licensed Staff leadership in operational leadership decisions to ensure the provision of high-quality client care
- Hire for all center programs and services, retain, terminate (if necessary), and evaluate all staff in cooperation with the Human Resources Department. Ability to embrace, manage diversity, equity and inclusion while building and maintaining successful teams
- Ensure compliance with all federal, state and local regulations related to the operations of the health center, including DHS, OSHA, Environmental Health, Board of Pharmacy, CLIA, Title X, FPACT, and Medi-Cal
- Ensure adherence to agency policies, procedures, and standards regarding: quality improvement, customer service, availability of appointments, productivity, confidentiality, management of electronic facility, medical records, billing, clinic receipts and deposits
- Implement and ensure compliance to all Risk Management and Quality Assurance practices as outlined by the Integrated Quality and Risk Management Program
- Facilitate health center operations by identifying and resolving problems and propose responses to developing trends and by problem solving with staff
- Promote a clinical team environment in which high quality care is provided in a manner that is efficient, responsive to client’s needs, user friendly and cost-effective
- Ensure a safe work environment that supports the smooth functioning of center operations.
- Oversee appropriate scheduling of clinic visits and smooth, efficient clinic flow to maintain financial integrity and stability of the clinic operation
- Effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication
- Ensure compliance to HIPAA and Agency confidentiality policies in dealing with clients and staff
- Develop and implement an annual center plan and budget. Review and monitor health center budget and monthly financial statements against operating budget for fluctuations in revenue, variable expenses and staffing ratios and adjusts actions in order to reach clinic specific metrics
- Oversee financial management for the health center. Accountable for daily reconciliation of deposits and logs, submitting invoices and expense reports, financials and account receivables and conducting audits as necessary
- Supervise inventory, ordering, and control of all medication, supplies and equipment needed to deliver medical services
- Maintain efficient client care flow through a team approach by planning and implementing client and staff scheduling in conjunction with clinical staff leadership
- Hold staff accountable for data accuracy and productivity, efficient work flow, measuring indicators, and analyzing processes to improve clinic performance
- Collaborate and ensure successful communication with Contact Center staff members regarding policy and protocols, staff development needs, and conduct team meetings on a regular basis in conjunction with clinical leadership
- Participate as a member of the Health Center Leadership Team, attend regular meetings and participate in programs, Agency planning and policy formulation as requested
- Participate in task forces or committees in order to help create Agency strategic recommendations or decisions from an organizational perspective
- Responsible for the accuracy of client information entered into the Agency’s Practice Management System and Electronic Medical Record system
- Conduct community outreach, networking and education as well as internal and external marketing in order to attract and retain clients and to establish PPPSGV as a long-term referral source
- Support risk and quality management by proactively communicating identified risks to supervisor in order to minimize risk when possible
- Comply with PPPSGVs Code of Conduct and maintain the highest level of professional and ethical standards and to act in compliance with both the letter and spirit of all applicable laws and regulations
- As a mandated reporter, proactively communicate and identify risks to supervisor or appropriate agency in order to minimize risk when possible
- Other duties and responsibilities as assigned
Non-Essential Functions:
We are looking for someone with the following:
- Education:
- High School level education and above are welcomed to apply
- Minimum of 2 - 4 years of experience in a healthcare, medical or social service setting; or Associate’s Degree with 2 years of experience in a healthcare, medical or social service setting; or Bachelor’s Degree
- Reproductive, managed/primary health care and/or abortion services experience
- One (1) year of demonstrated supervisory experience in a healthcare or medical setting.
- Family planning experience strongly preferred
- Effective leadership, including coaching and team-building skills with clients and co-workers of all backgrounds
- Strong interpersonal, written and verbal communication skills
- Budgeting experience
- Excellent strategic planning skills
- Self-motivated with the ability to work without direct supervision
- Utilize resources effectively
- Multi-task and be detail oriented
- Handle sensitive situations with a strong intrapersonal savvy
- Create effective solutions by utilize rigorous logic and methods with strong organizational, analytical, and problem-solving skills
- Dedicated to meeting expectations and requirements of internal and external customers with an excellent customer service focus
- Provide on-call support to the health center around operational issues
- Excellent computer skills with knowledge of Microsoft Word, Excel, Outlook, and the Internet
- Adapt to change including advances in technology
- Commitment to and support for the mission and goals of Planned Parenthood, including but not limited to, increasing access to abortion and decreasing abortion stigma
- Commitment to quality healthcare
- Commitment to providing the highest level of customer satisfaction
- Commitment to personal and/or organizational Diversity, Equity and Inclusion work
Experience:
Supervisory Experience:
Other:
$75,000 - $85,000 a year
The hiring rate for this position is: $75,000 - $85,000/year + Medical, Dental, Vision, 401k Matching Program, Premium CALM account, holidays, paid time off, leadership coaching and more!
PPPSGV is committed to fostering an inclusive and diverse workplace. We offer a series of workshops during employee onboarding and throughout the year. We also provide additional opportunities to get involved in our diversity, equity, and inclusion (DEI) work through various task forces, conferences, and staff retreats.
We are a prominent team of passionate health experts who adhere to the highest standards as we collaborate and care for people without judgment. As we stand in solidarity with communities of color, we demand greater diversity, equity and inclusion (DEI) within our organization.
Join our team and be part of a powerful movement to shape the future of sexual and reproductive health!
“We are Planned Parenthood Pasadena & San Gabriel Valley”, for more information about our affiliate, please visit: We are Planned Parenthood Pasadena & San Gabriel Valley! (youtube.com)
For additional career opportunities, please visit our careers page: Careers at PPPSGV | Planned Parenthood Pasadena & San Gabriel Valley
Planned Parenthood Pasadena & San Gabriel Valley is an Equal Opportunity Employer.
