People Operations Manager

Altadena, CA
Administration – Human Resources /
Full-time /
Hybrid
Planned Parenthood Pasadena & San Gabriel Valley (PPPSGV) has been proudly serving our community since 1933 and is one of the original Planned Parenthood affiliates in the nation. 
 
We provide reproductive health care, health education and advocacy from our five health centers in Alhambra, Baldwin Park, Glendora, Highland Park, and Pasadena, in addition to our telehealth clinic.  We strive to ensure the sexual and reproductive health services we provide align with the needs of the communities we serve. Our service area extends from Glendora to Glendale and from the San Gabriel mountains to the San Bernardino freeway, home to 24 communities and a diverse population of 1.4 million people. 
 
Today, PPPSGV sees over 60,000 patient visits per year and delivers over 15,000 opportunities for sex and relationship education in our schools and colleges.  
 
We offer safe and legal abortions.  We are committed to providing accurate, non-judgmental care and resources by helping our patients overcome financial, transportation, and other barriers to care.  In addition, we work with abortion funds and practical support network to support our patients.   Our abortion care has increased every year since 2018 with an average of 3,500 abortions per year.  We saw close to 4,000 abortion patients in 2022 alone, approximately 59 were out-of-state patients. 

The People Operations Manager serves as a consultant to management and employees on human resource-related issues. The successful People Operations Manager acts as an employee and organizational champion and change agent and ensures effective and consistent administration of Human Resources systems and programs, specifically with benefits, leaves of absence, workers comp, compliance and employee engagement. The role assesses and anticipates HR-related needs and formulates partnerships across departments/locations to deliver value-added service to management and employees that reflects the objectives of PPPSGV.  

As the People Operations Manager, you will save lives while you:

    • HR Business Partnership
    • Serve as a credible partner, source of best practice HR advice and support, and one stop shop on HR-related needs for staff and leaders
    • Maintain a leadership presence across the affiliate, establishing credibility, trustworthiness, integrity, and strong working relationships across departments and levels of the organization
    • Support VP of HR & Admin in managing and resolving employee relations issues
    • Communicate and disseminate information, updates, and changes, ensuring staff across the organization are informed and connected into the organization and one another
    • Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance
    • Provide HR policy guidance and interpretation, including the application of employment laws and PPPSGV precedents
    • Partner with VP of HR & Admin to prepare training materials, present workshops, and facilitate dialogue with employees and managers regarding HR and employment-related matters
    • Analyze trends and metrics in partnership with HR leadership to develop solutions, programs and policies

    • People Operations
    • Provide administrative oversight to HR functional areas including benefits, leaves, HRIS & payroll processing, onboarding and off boarding, and personnel policies with support from HR Specialist
    • Ensure consistent and equitable implementation of HR programs and PPPSGV-wide policies, procedures and guidelines
    • Manage full-cycle workers’ compensation claims
    • Oversee leave program in compliance with all required laws
    • Administer PPPSGV group health insurance and benefits including supplemental insurance
    • Oversees and ensures accuracy of all personnel-related records
    • Partner with Recruitment Manager to support recruitment efforts as needed
    • Support Recruitment Manager with seamless onboarding of new hires and position changes, including facilitation of New Hire Orientation
    • Partner with Finance to provide HR support for payroll, 401K, and other areas of overlap
    • With support from HR Coordinator & HR Specialist, oversee department audits, including personnel files, and working interdepartmentally to secure necessary documents
    • Recommend, implement, and communicate new processes and procedures to promote HR department efficiencies, quality, and cost savings
    • Update and develop policies as needed and recommends updates to employee handbook
    • Maintain the highest level of professional and ethical standards and acts in compliance with both the letter and spirit of all applicable laws and regulations

    • HR Compliance
    • Ensure HR compliance with all local, state and federal laws and requirements
    • Lead HR team through the PPFA (Planned Parenthood Federation of America) accreditation program that occurs every 4-5 years

    • Staff Engagement
    • With support from HR department, plan and coordinate PPPSGV employee engagement activities including annual all staff retreat, annual holiday party, spring picnic and other staff appreciation events throughout the year

    • Non-Essential Functions
    • Comply with PPPSGVs Code of Conduct and maintain the highest level of professional and ethical standards and act in compliance with both the letter and spirit of all applicable laws and regulations
    • Other duties and responsibilities as assigned

We are looking for someone with the following:

    • Education:  
    • All education levels welcomed to apply

    • Experience:
    • 5+ years of Human Resources experience including at least 3 years of Generalist or Business Partner level experience
    • Experience working with confidential information
    • Excellent Customer Service
    • HR benefits and leave of absence experience is a must
    • Lever and/or experience with applicant tracking systems (ATS) a plus

    • Other:             
    • Commitment to and support for the mission and goals of Planned Parenthood, including but not limited to, increasing access to abortion and decreasing abortion stigma
    • Commitment to quality healthcare
    • Excellent customer service and commitment to providing the highest level of customer satisfaction
    • Commitment to personal and/or organizational Diversity, Equity and Inclusion work, including the proficiency and/or strong willingness to use non-binary pronouns
$80,000 - $90,000 a year
The hiring rate for this position is: $80k- $90k/year + Medical, Dental, Vision, 401k Matching Program, Premium CALM account, holidays, paid time off, leadership coaching and more!

PPPSGV is committed to fostering an inclusive and diverse workplace.  We offer a series of workshops during employee onboarding and throughout the year. We also provide additional opportunities to get involved in our diversity, equity, and inclusion (DEI) work through various task forces, conferences, and staff retreats.
 
We are a prominent team of passionate health experts who adhere to the highest standards as we collaborate and care for people without judgment.  As we stand in solidarity with communities of color, we demand greater diversity, equity and inclusion (DEI) within our organization. 
 
Join our team and be part of a powerful movement to shape the future of sexual and reproductive health!
 
“We are Planned Parenthood Pasadena & San Gabriel Valley”, for more information about our affiliate, please visit: We are Planned Parenthood Pasadena & San Gabriel Valley! (youtube.com)
 
For additional career opportunities, please visit our careers page: Careers at PPPSGV | Planned Parenthood Pasadena & San Gabriel Valley
 
Planned Parenthood Pasadena & San Gabriel Valley is an Equal Opportunity Employer.