Enterprise Account Manager
London
Sales – Account Management /
Permanent - full time /
Hybrid
At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.
Our strength comes from our diverse global team, spread across multiple nationalities and international locations. We're united by a shared passion for building trusted relationships with our customers and creating next-generation products that make payments simpler, faster, and more accessible to everyone.
Everything we do is driven by our PPRO Principles: putting the customer-first, getting things done, acting with trust and integrity, continuous improvement, and teamwork. Join us on our journey to become a global digital payments leader.
The Purpose:
We are seeking a highly motivated and experienced Enterprise Account Manager to join our team. The Enterprise Account Manager will be responsible for managing and growing revenue and portfolio share within our existing customer base. The ideal candidate will have a proven track record of success in account management, a strong business acumen, excellent communication skills, and the ability to build strong relationships with key stakeholders.
What you'll be doing:
- Develop and execute account plans to grow revenue and portfolio share
- Identify and pursue cross-selling and upselling opportunities
- Collaborate with cross-functional teams to deliver on customer needs and objectives
- Build and maintain strong relationships with key decision-makers and influencers
- Manage contract negotiations and renewals
- Ensure customer satisfaction and retention
- Analyse and report on account performance and market trends
- Develop and implement strategies to mitigate risk and increase customer loyalty
Other key functions will include:
- Managing all Customer training initiatives. Including the management of a PPRO training program for its Customer’s sales and marketing teams.
- PSP and Acquiring Bank contract facilitation and the drafting of pricing amendments. In particular, working with the Risk and Boarding teams to approve contracts and manage inbound and outbound contracts for New Business.
- Through working closely with the Marketing team, create presentation material for use by Customer sales teams and ensure collateral is current and maintained.
- Working closely with the Marketing to ensure consistency in product marketing materials used by the sales team and Customer sales teams are accurate and up to date.
You'll need:
- 8+ years of experience in account management, ideally within Payments
- Proven track record of achieving revenue targets and growing portfolio share
- Strong business acumen and analytical skills
- Excellent communication and interpersonal skills
- Ability to build and maintain strong relationships with customers and internal stakeholders
- Experience managing complex contract negotiations and renewals
- Ability to work independently and as part of a team in a fast-paced environment
- Experience in the technology or software industry is a plus
What's in it for you ?:
Hybrid working - We offer flexible working, so you can strike the right balance between office and home working. In addition to our 25-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year
Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including a medical insurance (BUPA health care plan), a pension plan through Now Pensions and a travel insurance.
Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet
Professional and personal development - We provide leadership cafes, on-the-job training, and access to LinkedIn learning to help you gain knowledge beyond your role.
Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.
Our HQ office on Chancery Lane, is a short walk from Holborn, Farringdon and Covent Garden so if you’re a foodie there’s plenty nearby. The office is befitting a tech business and is set up for cross team collaboration. Critically there’s also a sun-terrace, and a well-stocked fridge.
Our Principles:
We get things done: We are courageous; we take ownership, make decisions and get things done.
We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent
We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.
We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.
We work as a team: We collaborate closely and value team success over individual achievement.
