TechOps Monitoring Administrator

Operations – Technical Operations
Full Time
PPRO is growing rapidly, and we are on the lookout for new team members to join our exciting business. At PPRO, we empower each other to be bold, creative and take responsibility for our actions, while always raising the bar. Therefore, a successful team members will also be one who thrives in this work environment.

If you think you fit the bill, we’d like to hear from you!

Do you thrive in an environment where there is no such thing as a typical day? Do you enjoy having to balance a few tasks at the same time, while having to think of creative ways to solve unforeseen situations?

The PPRO TechOps team is expanding and we’re looking for a Technical Operations Monitoring administrator in Munich who is willing to embrace change, while always pushing to raise the bar. This role is dynamic in nature and no two days are alike. In this role you will be hands-on building and maintaining our monitoring and alerting systems, and actively monitor our production systems. Automation is key, and you will be continuously driving improvement by identifying new monitoring needs, implementing/automating them yourself, or work with our in-house development teams to make changes to our production software in order to facilitate this monitoring improvements. As our TechOps monitoring POC, you will also coordinate with the rest of the team that system configuration changes are made to remove irregularities detected by our monitoring system.
Additionally, as a company, we aim at providing our clients and partners with the best services, but as a team, we strive to empower each other to be bold, creative and take responsibility for our actions. If you’re up for a new challenge every day, in a supportive, collaborative environment, we’d like to hear from you!

As The TechOps Monitoring Admin You Will:

Continuously improve our end-to-end production monitoring solutionsDesign new monitoring systems & improve existing solutionsBuilding your own solutions on system-admin level with AWS, Docker, etcWrite your own code for automation and implementation of software & scriptsDirectly work together with our software engineering teams to implement monitoring changes into our production softwareBe responsible to design, setup, and document our 24/7 oncall system and other monitoring/alerting proceduresActively monitor our production, search for abnormalities, and troubleshoot root causes

Who You Are:

Able to communicate in fluent English to other internal departments and suppliers, and able to transfer knowledge and understanding to less technical people about technical subjectsHigh attention to detail, question everythingYou have a wide technical knowledge, ranging from sysadmin Linux to Windows, from creating Scripts/Software to pulling complex Database queries, from understanding how bare metal hardware works to an understanding of Docker swarms in the cloud (AWS)You have a proven track record of expertise  in some of the below key technologies, and enough knowledge about the other technologies mentioned in order to understand which possible solutions are realistically applicable

Preferred experience & knowledge:

The ideal candidate has a proven experience and proficiency in a combination of the following skills and expertise.

Monitoring & Alerting systems:

API & Data Query related:
Prometheus, Elasticsearch/Kibana, Kafka, Cloudwatch
AWS Aurora, MySQL, MariaDB
Generic REST & JSON structures

Operating Systems & Structures:
Gitlab CI/CD
Cloud hosting systems like K8s, Docker, AWS ECR
Generic AWS infrastructure setup & maintenance skills
Linux, MacOS

Monitoring & Alerting structures:
Google SRE theory & practice
Understanding of OS system Metrics
Experienced in creating metric Formulae
Full stack end-to-end OpenTracing

Software development:
Web: (HTML, PHP, CSS, JavaScript)

Automation & Application development:
(Python, C++ )SysAdmin automation: (Bash, Node ) 

Generic networking knowledge (peering, routing, monitoring, troubleshooting)
PPRO helps people to pay and get paid. Our technology and expertise overcome barriers to help online merchants sell goods and services, wherever in the world, they want to. While PPRO has been running for 13 years, we still maintain a flexible startup environment, where every idea is heard, and there’s always room for improvement.

We have offices in Singapore, London, Munich, Cologne, Berlin, Luxembourg, Atlanta, San Francisco, Mexico City and Sao Paulo with a diverse group of more than 30 nationalities -- all united around one goal -- to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating in the global digital commerce field, our internal mission is to do so while encouraging a culture of embracing change, collaboration, building trust and always raising the bar.