Patient Access Representative (Call Center)
Roanoke, VA
Contact Center /
Full-Time /
On-site
Our doors are open, and we are still providing care. Planned Parenthood South Atlantic is committed to providing high-quality, inclusive, and non-judgmental sexual and reproductive healthcare to all genders, sexual orientations, races, religions, abilities, ethnicities, and cultural backgrounds. We are a team of compassionate and dedicated staff members, and we will continue to open our doors to those who need it.
Are you worried about applying because you feel you don’t meet every single requirement? At PPSAT we are dedicated to building a diverse, inclusive, and authentic workplace! If you’re excited about a position but your past experience doesn’t align perfectly with every qualification in the job posting, we encourage you to apply anyways. You may be the candidate PPSAT is looking for!
The challenges we face, past and present, only strengthen PPSAT's commitment to our communities and employees. Our work has staying power. Come join us one of the nation's leading providers of sexual and reproductive healthcare.
Learn more: ppsatcareers.org
Why Planned Parenthood?
We are powerful advocates, supporters, and innovators for health care. We are seeking a passionate Patient Access Representative to join our Roanoke Contact Center team as they help our patients access the high-quality healthcare they deserve.
What is cool about this job?
The Patient Access Representative serves as the voice of Planned Parenthood South Atlantic (PPSAT) by providing accurate, friendly and efficient telephone customer service. They receive inbound patient calls and book appointments, demonstrating knowledge of PPSAT services and fees, while providing professional customer-service to a diverse group of clients based upon defined productivity metrics.
Who You Are
- Passionate about access to high-quality healthcare, especially in reproductive and sexual healthcare
- Empathetic communicator with great phone skills
- Experienced in customer service, bonus points for previous call/contact center experience!
- Technologically competent, with data entry skills
What You'll Do
- Answer high-volume patient calls in a friendly and empathetic manner
- Scheduling appointments, entering patient information, and verifying insurance for patients
- Provide patients with accurate information (hours, services, prices, referrals, etc)
- Provide self-pay patients with timely Good Faith Estimates (GFE)
- Answering any patient questions regarding PPSAT services, including STI testing/treatment, abortions, Hormone Replacement Therapy (HRT), contraceptive options, etc.
Schedule:
Full-Time at Roanoke, Virginia Contact Center
40 hours a week
Monday-Thursday - 9:30 am - 6:00 pm
Friday 8:30 am - 5:00 pm
What You Get:
All full-time (30+ hours) employees are benefits-eligible!
Including but not limited to:
Medical, Dental, and Vision Insurance
Health Reimbursement Account
403B Retirement Plan with matched contributions
Paid Time Off
Holiday Pay
Employee Assistance Program
Compensation:
PPSAT's compensation philosophy is based on equity and transparency. Each job at PPSAT is assigned to a salary grade built on market data. For an individual coming into PPSAT, we set a pay generally between the minimum and the midpoint of the salary grade and based on candidate qualifications. For this position, the minimum is $18.00 and the midpoint is $20.70.
A complete application includes a cover letter and resume.
This position requires a background check once a job offer is extended to the final candidate. PPSAT does not discriminate in employment and understands the many barriers candidates may face when applying to jobs. One of those barriers is the criminal justice system and its effects on background checks. We understand that these barriers more often negatively impact BIPOC. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, the seriousness of violation, and job relatedness are considered in all employment decisions.
Planned Parenthood of South Atlantic Diversity, Equity, and Inclusion Statement
At Planned Parenthood of South Atlantic (PPSAT), we embrace diversity, equity, and inclusion and strive to keep it at the core of who we are. We are committed to a diverse workforce that welcomes an array of perspectives, experiences, and backgrounds. We believe that diversity, equity and inclusion in teams, decision-making, policy, practice, and operations contributes to a sense of belonging that benefits our culture, our staff, our patients, and our community. At PPSAT, we are dedicated to learning, reducing and eliminating inequities, and developing best practices to dismantle systemic racism and the complex problems caused by it.
Planned Parenthood South Atlantic is an equal opportunity employer.
No phone calls please.
