Patient Access Representative (2 Open Positions)

Charlotte, NC /
Contact Center /
Full-Time
For a century, Planned Parenthood has been one of the nation's leading providers of excellent, affordable health care for women, men, and young people, and the nation's largest provider of sex education. Planned Parenthood health centers provide contraception, testing and treatment for sexually transmitted infections, and lifesavings cancer screenings. We serve women, men, and young people from every community and income level. Our work has staying power. We serve our communities with non-judgmental, compassionate care, no matter what their circumstances.  

PPSAT is committed to the health and wellbeing of all staff and patients. For this reason, we've made the decision that all PPSAT personnel are required to be vaccinated against COVID-19, unless a reasonable exemption is approved. 


PPSAT in Charlotte, NC is seeking a Patient Access Representative to join our team in the Contact Center. Our ideal candidate will be looking for a career, not just a job. We are all about providing quality care to our patients and providing a non-judgmental space where patients feel welcomed. This position will be responsible for receiving inbound patient calls, scheduling appointments, demonstrating knowledge of PPSAT services and fees, while providing professional and customer-oriented phone service to a diverse group of clients based upon defined productivity metrics.

If you have 1 to 2 years customer service experience and worked a minimum of 1 year in a call center this position may be for you.

Job type: Full-time (working 40 hours/a week ) This position is ON-SITE.
Mon: 7:00 am - 7:00 pm
Tues: 7:00 am - 7:00 pm
Wed: 7:00 am - 7:00 pm
Thurs: 7:00 am - 7:00 pm
Fri: 7:00 am - 5:00 pm
Sat:7:30am-2:00pm
Sun: CLOSED

Note: For this position, the expectation is that the Patient Access Representative will rotating weekends every 4th Saturday from 7:30 am - 2:30 pm.

Salary: PPSAT’s compensation philosophy is based in equity and transparency. Built from data driven compensation studies, our positions are placed within a developed pay grade structure. This position’s minimum pay rate is $15.00/hour and starting offers are determined by both the candidate’s experience and internal equity within the assigned pay grade.

Benefits: Our benefits would include Dental Insurance, Vision Insurance, Medical Insurance, Employee Assistance Programs, Life Insurance, Retirement plans, PTO, and Holidays and many more!  

Learn more about us---- https://www.plannedparenthood.org/planned-parenthood-south-atlantic 
Planned Parenthood South Atlantic is an equal opportunity employer.

A complete application includes a cover letter and resume.

No phone calls please.