Patient Access Rep. (Call Center): Spanish fluency *Required*

Roanoke, VA /
Call Center /
For a century, Planned Parenthood has been one of the nation's leading providers of excellent, affordable health care for women, men, and young people, and the nation's largest provider of sex education. Planned Parenthood health centers provide contraception, testing and treatment for sexually transmitted infections, and lifesavings cancer screenings. We serve women, men, and young people from every community and income level. Our work has staying power. We serve our communities with non-judgmental, compassionate care, no matter what their circumstances.  


PPSAT in Roanoke, VA is seeking a bilingual Patient Access Representative to join our team. Our ideal candidate will be looking for a career, not just a job. We are all about providing quality care to our patients and providing a non-judgmental space where patients feel welcomed. This position will be responsible for receiving inbound patient calls, scheduling appointments, demonstrating knowledge of PPSAT services and fees, while providing professional and customer-oriented phone service to a diverse group of clients based upon defined productivity metrics.

Bilingual in Spanish/English REQUIRED.

Job type: Full-time (working 40 hours/a week )
Mon: 7:00 am - 7:00 pm
Tues: 7:00 am - 7:00 pm
Wed: 7:00 am - 7:00 pm
Thurs: 7:00 am - 7:00 pm
Fri: 7:00 am - 5:00 pm
Sat:7:30am-2:00pm
Sun: CLOSED

Note: For this position, the expectation is that the Patient Access Representative will rotating weekends every 4th Saturday from 7:30 am - 2:30 pm,

Salary: Starting hourly pay rate of $15.00 

Benefits: Our benefits would include Dental Insurance, Vision Insurance, Medical Insurance, Employee Assistance Programs, Life Insurance, Retirement plans, PTO, and Holidays and many more!  

For a century, Planned Parenthood has been one of the nation's leading providers of excellent, affordable health care for women, men, and young people, and the nation's largest provider of sex education. Planned Parenthood health centers provide contraception, testing and treatment for sexually transmitted infections, and lifesavings cancer screenings. We serve women, men, and young people from every community and income level. Our work has staying power. We serve our communities with non-judgmental, quality care, no matter what their circumstances.  

Learn more about us---- https://www.plannedparenthood.org/planned-parenthood-south-atlantic 



Qualifications

    • High School diploma or equivalent.
    • One to two years customer service experience, preferably in a health care or social services setting. 
    • Minimum of 1 (one) year of call center experience strongly REQUIRED, preferably in a health care or social services setting.
    • One to two years customer service experience, preferably in a health care or social services setting.
    • Excellent customer service skills.
    • Experience working with computers and entering data quickly and accurately.
    • Ability to communicate effectively with, and relate to, patients of diverse communities.
    • Bilingual in Spanish/English REQUIRED.
PPSAT prioritizes protecting our candidates, staff and patients and we are still HIRING. We are strong, supportive, and always thinking about the safest ways we can contribute to the community by providing jobs when people need them the most. Please know that our clinics are OPEN and our staff are providing patients with excellent care due to the use of Telehealth. We are also adhering to all of the recommendations by the Centers for Disease Control and Prevention in order to provide Care No Matter What. 

Planned Parenthood South Atlantic is an equal opportunity employer.

A complete application includes a cover letter and resume.

No phone calls please.