IT Coordinator
Atlanta, GA (Metro areas - East Atlanta, Cobb, Gwinnett)
Information Technology /
Full Time /
On-site
JOB TITLE: IT Coordinator
REPORTS TO: IT Director
CLASSIFICATION: Non-Exempt
SALARY RANGE: $60k - $65K
LOCATION: Hybrid - Atlanta
About Planned Parenthood Southeast: In 1930, a Planned Parenthood affiliate was created in Alabama, the oldest in the Southeast. The Georgia affiliate of Planned Parenthood began in 1964. Services were added in Mississippi in 1989, and all three states joined forces in 2010 under the name Planned Parenthood Southeast (PPSE).
Planned Parenthood Southeast (PPSE) provides quality, non-judgmental reproductive health care, education, and advocacy across its service area in Alabama, Georgia, and Mississippi, and strives to do so in a way that meets the needs and is representative of our communities. PPSE seeks to help individuals make informed decisions about their reproductive health, family planning options, and sexuality by providing people with accurate information and access to highly trained practitioners for preventive care. PPSE sees a world in which every child is wanted and cared for, every decision regarding sexuality is personal and informed, and everyone has access to affordable, quality care.
With a passionate and compassionate staff of approximately 90; a dedicated and diverse team of volunteers; and an $11 million annual operating budget, PPSE operates seven clinics in its service area. In the most recent fiscal year PPSE saw approximately 14,000 patients for services including:
Abortion (only in Georgia) Family planning services
Cancer screening and prevention-oriented medical services such as Pap tests and breast exams
Pregnancy testing and counseling
STI testing and treatment
Position Overview: As the IT Coordinator at Planned Parenthood Southeast, you will be the linchpin between our organization, managed service providers (MSPs), and vendors, ensuring seamless coordination of IT logistics and support services. Your responsibilities will encompass the lifecycle management of assets, procurement processes, ticket data analytics, and facilitating support requests with a strong emphasis on customer service. This position requires proactive outreach and resource connection, serving as a liaison between the IT team, end-users, vendors, and MSPs. We are seeking a candidate who is detail-oriented, organized, intuitive, and customer-centric.
Responsibilities
- Serve as primary liaison and point of contact between end-users and MSPs to resolve issues in a timely manner.
- Utilize ticket data analytics to identify trends, address recurring issues, and optimize support services.
- Monitor and triage service requests, assigning tasks and escalating issues as necessary to meet service level agreements (SLAs).
- Collaborate with internal teams and external partners to improve processes, resolve issues, and enhance customer satisfaction.
- Manage the overall lifecycle management of IT assets, including procurement, tracking, deployment, and destruction.
- Organize and execute procurement processes efficiently, ensuring timely acquisition of necessary IT resources.
- Maintain accurate records of IT inventory, transactions, and service requests.
- Identify opportunities for process improvement and implement best practices to enhance logistics operations and support services.
- Provide guidance and support to other team members as needed.
Qualifications
- Equivalent experience/ bachelor’s degree in information technology, Computer Science, or related field.
- Proven experience in IT logistics or asset management roles, with a strong focus on customer service.
- At least 2 years of experience in the IT field.
- Experience working with managed service providers (MSPs) and vendors.
- Proficiency in ticketing systems and data analytics tools.
- Excellent organizational skills with a keen eye for detail.
- Strong communication and interpersonal skills, with the ability to effectively connect resources and facilitate support services.
- Ability to work independently and prioritize tasks effectively.
- Knowledge of ITIL framework and service management principles is preferred.
- Certification in IT asset management, logistics, or customer service is a plus.
Note: The above job description and responsibilities are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All employees may be required to perform duties outside of their normal responsibilities as needed.
Planned Parenthood Southeast offers competitive salary and benefits packages, including health insurance, retirement plans, and professional development opportunities. Planned Parenthood Southeast is an equal opportunity, affirmative action employer and encourages applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.
