Assistant Health Center Manager
New Haven, Connecticut
Clinical Services /
Full Time /
On-site
Planned Parenthood of Southern New England
Care. No Matter What.
We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.
Position Summary: Planned Parenthood of Southern New England has an opening for a full time (37.5) Assistant Health Center Manager to work out of our New Haven Health Center.
Essential Functions
- Assists the manager in maintaining the high-functioning team and overall health center flow to handle the daily customer service and operational needs of the health center on a daily basis
- In conjunction with health center manager helps to develop center’s budget goals
- In conjunction with the health center manager, monitors health center business outcomes and analyzes relevant data to identify trends and to inform future decision-making; uses data to improve outcomes
- Collects and reports center’s monthly statistical data on visits trends and staffing patterns.
- Partners with the health center manager in identifying health center priorities for the annual planning process
- Partners with the health center manager to develop health center goals, objectives and progress.
- Models behaviors that demonstrate PPSNE core values in business ethics, integrity, customer service and recovery skills
- Participates in agency initiatives through work groups outside of the center as needed
- Partners with center manager to support and lead team through changes
- Assists the center manager in monitoring the performance of all health center staff
- Supports efforts to provide services that are culturally and linguistically competent; takes the initiative to develop own awareness and knowledge of diversity matters
- Ensures that the health center is in compliance with all regulatory and quality standards
- Assists the health center manager in identifying and maintaining regular communication with community leaders, groups and organizations to inform about PPSNE and it services, to identify new patient sources, and to promote the mission
- May help manage a residency program, student externs and/or health center volunteers
Key Requirements
- Saturday availability and working willingness
- High school diploma preferred
- At least 1 to 2 year(s) of clinical services or health center experience
- Excellent customer service/communication skills; ability to provide quality services to meet individual patient needs
- Must be in alignment with, routinely demonstrate and lead staff around agency’s mission, services, core values and diversity philosophy – able to function in a non-judgmental manner with diverse clients, staff and volunteers
- Ability to help staff manage work and personal life balance matters
- Ability to travel off site as needed
- Interested in expanding your analysis and knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work
- Have a demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions
- Aware of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy, and humility to interpersonal interactions
- Interacts effectively and builds trust with a diversity of people
- Have demonstrated an ability to effectively work across difference
- Communicates clearly and directly, continually able to hear, reflect, and act on feedback related identity and equity with the aim to learn, and gives both positive and developmental feedback
- Ability to hold oneself and others accountable, including for racial equity practice
Schedule
- Monday through Friday Hours
- Saturday or two a month would potentially be needed.
$17.81 - $29.67 an hour
This position’s hourly pay range is Min $17.80 Mid $23.43 Max $29.67 and is determined based on full years of experience.
*Due to our commitment to equity and fairness PPSNE does not negotiate salaries.
PPSNE is an equal employment opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ community to apply.
PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.
