IT & Systems Analyst

Toronto
IT /
Full-time, Hybrid /
Hybrid
About us:
Practice Better is a leading all-in-one practice management software solution transforming how health & wellness professionals run their practices and support their clients. The company serves 15,000+ customers in over 70+ countries across the globe, and processes hundreds of millions annually in payments on behalf of customers. Over 65% of growth in our customer base comes from word of mouth and referrals, which is a testament to our strong brand and community. Practice Better has recorded a 300% compound annual growth rate in revenue since inception, and we are well-positioned for continuous growth in the years to come.

How we work:
Practice Better operates remote-first, hybrid optional. We ensure each member of our team is equipped with the necessary tools to perform effectively within the comfort of their own space. However flexibility is important! So if you need to stretch your legs or whiteboard with your team, you can use our beautiful, private downtown Toronto office.

Position Overview:

The IT & Systems Analyst will lead our technical support and system administration, ensuring operational efficiency and security across Windows and MacOS environments. This role involves collaboration with departments to support IT systems, managing security efforts, troubleshooting issues, and overseeing hardware procurement and inventory. The ideal candidate will have a strong background in IT management, excellent problem-solving skills, and a proactive approach to system updates and upgrades.

We’re counting on you to:

    • Collaborate with different departments to establish and support IT systems and processes for the organization. 
    • Effectively provide technical support to all staff whenever needed
    • Maintain our Windows and macOS laptops and Mobile Device support
    • Administration and automation of user-level access to applications during the onboarding and offboarding process. 
    • Drive security efforts while communicating potential gaps in an efficient, timely manner
    • Troubleshoot hardware and software issues while maintaining our internal IT support ticketing systems
    • Handle purchasing and setup of hardware, and be responsible for keeping track of hardware inventory
    • Identify and install necessary updates and upgrades to company software and hardware while looking for improvements to these processes

Requirements:

    • 3-5 years of experience as an IT Specialist or related role. 
    • Experience with support and administration of computers and other hardware assets. 
    • Strong working knowledge of both the MacOS and Windows ecosystem
    • Experience managing multiple software and hardware applications in a tech company environment
    • Experience with remotely supporting, installing, configuring and troubleshooting different applications
    • Knowledge and application of IT security best practices
    • Experience starting and maintaining IT inventory and automated IT processes

Who You Are:

    • Analytical and enthusiastic mindset for solving IT problems and delivering solutions
    • Passionate about employee experience and building a world-class IT department
    • Strong interpersonal skills with an ability to communicate and collaborate with different stakeholders
    • Data-driven. Comfortable with data and can demonstrate ability to identify why data is important to the role.
    • Passion for helping Health & Wellness professionals.
    • You naturally have a customer/client/community obsession 
    • You have a growth mindset, you’re naturally curious and learning & development are very important to you
    • Comfortable with a high level of accountability and autonomy
    • Strong focus on collaboration and teamwork
    • Comfortable with change and jumping into action
    • Openness to being outside of your comfort zone

Our Perks And Benefits:

    • Unlimited Vacation: We believe you can be highly productive and still have plenty of time for life outside of work.
    • Generous health benefits plan: Coverage starts from Day 1 and includes vision & dental.
    • Choose your device: Are you team Windows or Apple? You shouldn’t have to compromise, especially if you work more efficiently on a specific operating system. When you join us, you get to pick!
    • Home Office Allowance: $500/year to ensure your home office is set up for optimal comfort and productivity.
    • Health & Wellness Allowance: $750/year to support your health & wellness-related goals and hobbies.
    • Learning & Development Allowance: $1000/year to explore a new skill, attend a conference, read some new books, etc.
    • Fully Remote: Work from the comfort of your own home with the choice to access our downtown Toronto office for a change of scenery. 
    • Events & Free Lunches: We prioritize weekly team bonding and monthly company-wide social events with a lunch stipend. We pride ourselves on maintaining a culture where everyone feels engaged, inspired, and excited to come to work every day.
Practice Better is a respectful, caring, and inclusive workplace. We are committed to accessibility, diversity, and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the position. Applicants need to make their requirements known when contacted.

Practice Better is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, color, religion, sex, national origins, age, sexual orientation, disability, or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.