AI Architect

Engineering, Product & Design /
Full-time, Remote /
About us:
Practice Better is a leading all-in-one practice management software solution transforming how health & wellness professionals run their practices and support their clients. The company serves 15,000+ customers in over 70+ countries across the globe, and processes hundreds of millions annually in payments on behalf of customers. Over 65% of growth in our customer base comes from word of mouth and referrals, which is a testament to our strong brand and community. Practice Better has recorded a 300% compound annual growth rate in revenue since inception, and we are well-positioned for continuous growth in the years to come.

How we work:
Practice Better operates remote-first, hybrid optional. We ensure each member of our team is equipped with the necessary tools to perform effectively within the comfort of their own space. However flexibility is important! So if you need to stretch your legs or whiteboard with your team, you can use our beautiful, private downtown Toronto office.

About the Position: 

Job Title: AI Architect
Location: Candidate must be located in Canada or the USA. Our office is located in Toronto, ON, Canada, but the role is remote/hybrid/flexible.
Reports to: VP, EPD

Position Overview:
We are looking for an experienced and visionary AI Architect to lead our technical AI strategy and drive the development of AI-powered product features for our all-in-one practice management platform. The ideal candidate will have a strong background in AI, machine learning, and software architecture, along with a passion for leveraging emerging technologies to solve complex business challenges. If you are passionate about leveraging AI to drive innovation and make a meaningful impact, we'd love to hear from you. We are on a mission to build an industry-leading product built by a world-class engineering, product, and design team.

We’re counting on you to:

    • Contribute and collaborate as part of a cross-functional team (with Engineering, Product, Data, and Design stakeholders
    • Understand customer needs and pain points, make informed decisions about our technology, and deliver innovative results to make our customer’s lives better and easier
    • Lead the technical AI strategy in collaboration with technical leadership, defining the roadmap for AI initiatives and aligning them with business objectives
    • Collaborate with cross-functional teams including product management, engineering, and data to identify AI opportunities and prioritize projects
    • Design and implement scalable, reliable and efficient AI infrastructure and pipelines
    • Lead the prototyping and experimentation of AI powered solutions, rapidly iterating to validate hypotheses and deliver value to customers
    • Stay current with the latest advancements in AI and machine learning, evaluating their applicability to our platform and recommending adoption strategies
    • Provide technical leadership and mentorship to the engineering team, fostering a culture of innovation and excellence in AI development


    • You have 12-15+ years of experience in software development
    • Bachelor’s or Master’s degree in Computer Science, Engineering or a related technical field

Who you are:

    • Proven track record of architecting and implementing AI solutions in a production environment, preferably for SaaS platforms. 
    • Expertise in machine learning techniques, including deep learning, and natural language processing. 
    • Strong programming skills in languages such as Python, and Java.
    • Hands-on experience with cloud platforms (e.g. AWS, Azure) and related services for AI. 
    • Excellent communication and collaboration skills and can convey complex technical concepts to non-technical stakeholders. 
    • You take pride in your work and care about the performance, quality, and security of what you release.

Our tech stack:

    • .NET, AngularJS/jquery,, and TypeScript 
    • [Mobile] Cordova, Java, Objective-C, and Swift
    • MongoDB, S3, SQS, Lambda - AWS  
    • Bitbucket, Slack

Our Perks and Benefits:

    • Unlimited Vacation: We believe you can be highly productive and still have plenty of time for life outside of work.
    • Generous health benefits plan: Coverage starts from Day 1 and includes vision & dental.
    • Choose your device: Are you team windows or apple? You shouldn’t have to compromise, especially if you work more efficiently on a specific operating system. When you join us, you get to pick!
    • Home Office Allowance: $500/year to ensure your home office is set up for optimal comfort and productivity.
    • Health & Wellness Allowance: $750/year to support your health & wellness related goals and hobbies.
    • Learning & Development Allowance: $1000/year to explore a new skill, attend a conference, read some new books, etc.
    • Fully Remote: Work from the comfort of your own home with the choice to access our downtown Toronto office for a change of scenery. 
    • Events & Free Lunches: We prioritize weekly team bonding and monthly company-wide social events with a lunch stipend. We pride ourselves on maintaining a culture where everyone feels engaged, inspired, and excited to come to work every day.

Practice Better is a respectful, caring, and inclusive workplace. We are committed to accessibility, diversity, and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the position. Applicants need to make their requirements known when contacted.

Practice Better is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, color, religion, sex, national origins, age, sexual orientation, disability, or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.