Assists all “self-service” retails customers in accurately selecting required parts, suggest companion requirements, offer specials, and ensures that the customer is exposed to all available options and alternatives

Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required.

Keeps accurate records of special-order parts

Answers phone calls, providing price quotes and other information to customers

Assists outside sales representatives with their orders

Orders parts not in stock for required repairs in accordance with company policies

Follows up on special ordered items and notifies service drive employees when received

Obtains credit authorization as required and in accordance with company policies

Ensures all cash, credit, charge, purchase order, invoice and tax-exempt sales are processes in accordance with company policies

Issues credit for parts returned, in accordance with company policies.

Displays parts attractively to generate sales

Replenishes assigned inventory daily

Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock

Advises Parts Manager of any inventory discrepancies and if areas of the department are not in satisfactory condition

Assists in maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the “self-service” customer

Provides recommendation on pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty

Assists in inventory control to achieve maximum turnover in accordance with goals

Monitors and makes recommendation on how to adjusts inventory to minimize obsolescence of parts in inventory

Ensures that all parts are tagged so that the dealership recovers credit from the factory

Conducts inventory control activities and audits as directed by Supervisors

Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.

Works with service drive employee to ensure turnaround of parts needed for jobs

Maintains delivery vehicles for delivery program

Delivers parts as requested

Follows up on customer concerns and complaints promptly

Escalates any complaints to Parts Department Manager as needed

Establishes and maintains good working relationships with other service drive departments and the sales department

Establishes and maintains good working relationships with “self-service” retail customers and wholesale customers to encourage repeat and referral business

Completes all documents, forms, and reports in accordance with company policy

Uses proper safety equipment and acts in accordance with company policies, local, state and federal regulations

Keeps abreast of new equipment and tools available and recommends purchases

Ensures that the work areas and customer waiting area are kept clean

Follows all attendance and punctuality standards and adheres to timekeeping standards

Follows the Company Code of Business Ethics and Conduct

Understands and follows all work rules and follows lawful directions from Supervisors

Upholds the company’s non-disclosure and confidentiality policies and agreements

Maintains a professional appearance for self in accordance with company policy

Attends pertinent training on request

Attends company meetings as required

Other duties as assigned

Excellent customer service skills

2 years experience in a truck/Car dealership environment ( preferably in counter sales)

High school diploma or the equivalent and one-year related experience or equivalent combination of education and experience.

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