Requirements

• You are a proven leader of large, sophisticated accounts for digital work
• You have excellent collaboration, relationship-building, and communication skills
• You are a professional dinner guest
• You have a deep sense of empathy and a commitment to integrity
• You have stellar written and verbal communication skills
• You are smart and like to get shit done
• You are not afraid to ask questions when you are not sure
• You are extremely detail oriented.
• You can multitask with the best of 'em, meeting deadlines across multiple accounts
• You have 8+ years of experience working at a digital agency
• You believe new mistakes are good and the same mistakes are bad
• You are open to mentorship

• Be accountable for the outcomes of our top accounts - the buck stops with you
• Create and execute account growth strategies to defend and identify upsell opportunities and campaigns
• Pursue new business opportunities with clients
• Continuously communicate the value we deliver to our clients through quarterly business reviews
• Work closely with account managers on the client services team
• Work closely with project managers on accounts to ensure engagements are aligned with client objectives
• Work cross-departmentally with Directors to ensure projects are delivered successfully
• Mitigate client issues promptly and efficiently
• Act as point of escalation for clients
• Participate in account prioritization
• Report on progress to agency leadership
• Identify and define upsell opportunities and campaigns
• Track, report, and mitigate client satisfaction