Client Servicing Agent [Traditional Chinese speaking]

APAC
Flipster – Growth /
Individual Contractor /
Remote
🚀 About Flipster
Flipster(flipster.io) is a next-level trading platform that is connecting investors to insight, and new opportunities brewing in the cryptoverse. We uncover exclusive opportunities and provide a high-performance platform to put them to work. We believe in an exciting, bold future for crypto. A decentralized, well-governed space, that sparks progress for investors, traders and amazingly innovative crypto projects simultaneously. Flipster will unlock access to ideas we can't even imagine yet. We aim to propel their development and uncover potential.

As a Client Servicing Agent [Traditional Chinese speaking] at Flipster
We are seeking a Client Servicing Agent to join the Flipster operations team. The ideal candidate must possess a keen interest in cryptocurrency and blockchain technologies, basic knowledge of financial products and exchange services. In this role, you will be responsible for answering trading platform and cryptocurrency exchange related enquiries, account registration and account management related enquiries, promotion and event enquiries, troubleshooting platform issues and managing escalation and follow up of user enquiries. 

Responsibilities

    • Handling user enquiries including:
    • Account registration and account management
    • KYC related enquiries 
    • Promotion and Event related enquiries 
    • Wallet and Asset related enquiries 
    • Managing escalation and follow up of user enquiries with internal stakeholders
    • Community management and providing support across multiple channels

What we want you to have

    • Business-level proficiency in both Traditional Chinese and English to liaise with Mandarin-speaking stakeholders
    • Prior experience working in a cryptocurrency exchange 
    • Strong analytical and problem-solving skills
    • Ability to work well with a team in a 24/7 trading environment
    • Experience with financial trading, preferably in cryptocurrency exchanges
    • Excellent communication and interpersonal skills

Nice to have

    • Keen interest in cryptocurrency and blockchain technologies
    • Experience with Zendesk, Slack, and Sumsub
    • Community management or support experience
    • Experience working at a high-growth startup/tech company

Hiring process

    • CV submission
    • 1st round interview
    • 2nd round interview