IT Assistant
San Jose, CA
PRIME Electric - California – IT /
Full-Time /
On-site
Who We Are
At PRIME, a culture of empathy, trust, and belonging are foundational. This is integral in our approach to recruiting, developing, and retaining the best people in the industry. Our growth mindset drives us to embrace challenges and discover what sparks inspiration for creative solutions. PRIME is compelled to keep evolving, and creating new opportunities for those who perform. Our comprehensive services cover the entire lifecycle of a project, capabilities include electrical construction, service and maintenance, underground, utilities services, renewable energy, and low voltage technology solutions.
Recognized as one of Silicon Valley’s Best Places to Work!
What You Will Do
- Provides technical assistance and support for incoming queries and issues related to computer systems, software and hardware, including installation and configuration
- Responds to questions/helpdesk tickets, whether in person, over the phone or via email
- Triage and assign helpdesk tickets to the team as they arrive
- Installs, modifies and repairs computer hardware and software
- Deploys and cleans-up computers, mobile devices, and computer peripherals
- Maintains current and accurate inventory of technology hardware, software and resources
- Complies with and enforces internal policies, processes, and procedures
- Complies with the PRIME Safety Program – learns and follows safety regulations, procedures and safe work practices
- Performs other duties as requested
What You Will Need to be Successful
- Associate’s degree (A.A.) or equivalent from two-year college or technical schoolOR at least one year of related experience and/or training; or equivalent combination of education and experience
- A foundational understanding of how software and operating systems work
- Excellent listening, communication and problem-solving skills
- Strong attention to detail with the ability to organize, prioritize and manage multiple tasks within set deadlines
- Ability to think logically and analytically while maintaining a strong customer focus under stressful situations
$30 - $36 an hour
Our Benefits
-100% coverage for Medical, Dental, and Vision, including dependents, with no premium cost to the employee
-401k Program w/ Direct Benefit
-100% Employer-paid Life Insurance
-Profit Sharing and Discretionary Bonus Program
-Education/ Training Reimbursement Benefit
-Paid Time off and Holiday Time Off
*PRIME Electric does not engage with or utilize recruiting or placement agencies for any recruiting or hiring needs. PRIME hiring managers are not authorized to review or accept resume referrals from any agencies.
This employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
