Account Supervisor (Social Media)
Philadelphia, PA
Social Media and Community Management – Social Media /
Full-time /
Remote
We are looking for an experienced Account Supervisor to work with our clients to deliver the P10 experience. As a part of the team, you will play a pivotal role in building and maintaining strong client relationships, driving client success and account growth, and ensuring the successful execution of marketing campaigns and tactical pull through. You will be the conduit between our clients, our agency partners, and the delivery team, collaborating closely with project management and your core internal team to ensure client satisfaction. You have a deep understanding of pharmaceutical marketing, digital tactics, exceptional organizational skills, and a relentless commitment to client satisfaction. You will report to a Senior Director, Client Services.
This role is open to fully remote candidates in the United States located in NY, NJ, MA or PA. Travel will be required as needed.
Responsibilities
- Relationship Management:
- Build and cultivate strong, long-lasting client relationships.
- Serve as the primary point of contact for clients, understanding their needs, objectives, and ever-changing challenges.
- Proactively work to identify areas of opportunity to add value to your accounts.
- Work seamlessly with inter-agency partners to drive collective success for our clients.
- Collaborate with internal teams to help foster a positive work environment while still driving the work forward.
- Oversee and drive outcomes of our social media programs
- Elevate insights and reporting by connecting data to strategy and impact, in partnership with our analytics team
- Understand the client’s business, disease area(s), and brand/product strategy.
- Work collaboratively with clients and the P10 internal team to develop and execute unique and powerful strategic marketing plans for your brands.
- Collaborate with cross-functional teams to ensure the successful execution of marketing campaigns and projects.
- Work with the Chief Financial Officer and leadership to manage account budgets, forecasts, and financial performance.
- Identify opportunities for revenue growth and cost optimization while maintaining profitability.
- Be comfortable in managing budgets up to $2 million with minimal support.
Digital Expertise
Strategic Account Management:
Financial Oversight:
Requirements
- Bachelor's degree in Communications, Marketing, Business or other related field.
- 4-8 years of experience in pharmaceutical advertising managing the development of HCP and/or DTC promotional campaigns
- Experience managing social media programs, including paid and organic is required
- Understanding of social listening tools and data outputs. Proven track record of building and managing client relationships, continuously delivering successful marketing solutions and achieving revenue growth.
- Strong understanding of medical, legal and regulatory compliance and MLR submission and approval process in the United States and/or Canada.
- Excellent communication, negotiation, and presentation abilities.
- Ability and desire to thrive in a fast-paced, collaborative environment.
$98,000 - $125,000 a year
About Us
*Not an agency
The layer-laden teams. The prehistoric processes. The impersonal, ego-driven dog-and-pony shows. Take what you think you know about agencies and burn it. P10 was born of the idea that if something isn’t working—or could work better—change it. And that’s exactly what we did. We know that what we’re not makes us who we are. And we’re not just another agency. We are people driven by a palpable passion and purpose, felt by our clients from the very first conversation.
P10 brings together a team of diverse, remote-only seasoned professionals to deliver exceptional value for our clients. Dare to do something different - join us.
