Customer Engineer

Remote (US Time Zones) /
Technical /
Full Time
About us

Privacy Dynamics’ mission is to empower innovative and ethical data teams by improving their ability to generate high quality anonymized data. 
Personal data is being collected and used everyday. 87% of U.S. citizens are identifiable by as few as three common data points. Meanwhile, now 66% of countries around the world have legislation in place to protect our personal privacy. 

Every organization now shares data privacy concerns when they collect and use customer data. In fact, 55% of all data collected by companies is currently dark data; meaning that despite good intentions, usage is murky, and attempts to anonymize the data has yielded mediocre results at best. Until now, anonymized data has struggled to achieve a level of accuracy necessary for deep analytical insights or reliable machine learning. 
Privacy Dynamics is working to make anonymized data just as useful as the raw data it’s derived from, while minimizing the growing number of regulations and risks that data teams need to account for every day. 

We believe our micro-aggregation process provides engineers and analysts with the most accurate anonymized data possible, giving them confidence to use it for internal analysis, machine learning, or publishing to partners. 
Privacy Dynamics is backed by a passionate group of investors (Root, Crosscut, Upside Partnership, Slack, Data Community Fund, and Aviso Ventures) and angels with experience building and leading companies like Looker, Signal Sciences, Auth0, Flatiron Health, Puppet, and Square. 

Why we're hiring for this role

We are geeks. We are passionate, spirited, individuals that seek fulfillment at work, in an environment that is inclusive and supportive of us as whole individuals. We are motivated to do good work by the mission of the company and work hard to have a hand in improving the relationship between privacy and data. That's why we are looking for a team of technical-minded folks who focus on driving monthly active usage as a post-sales measurement of success.

Our users are realizing the power of Privacy Dynamics as data teams change their behavior regarding data privacy. Data Scientists, analysts, and even marketers no longer need to wait for data engineering and compliance to conclude data has been properly de-identified. When properly deployed, Privacy Dynamics unleashes self-service access to data that can speed up the delivery of critical insights, new products, and valuable analytics.

By joining the Privacy Dynamics Sales Engineering Team, you will play a critical role in the success of our customers. This is a highly technical customer facing position and your day-to-day tasks will include supporting our cloud-based and on-premise data anonymization software. This is a great opportunity if you’re interested in working with groundbreaking services and wanting to grow within a young company, as you will play a key role in helping us hit our product goals. You will join at an exciting time where you would get to take part in early production and use customer feedback to iterate and improve what you build.

What we're looking for

    • You have at least 2-3 years of experience in Professional Services supporting Enterprise Customers (e.g., customer success, consulting, pre-sales/post-sales, business analysis, technical sales, customer change management).
    • You can quickly familiarize yourself with our customer’s modern data infrastructure layouts, including ingestion, transformation, analytics, publishing & governance processes.
    • You can produce user-centric technical documentation (e.g., you have developed internal operating procedures, external customer-facing content, or you keep a technical product blog) and you are knowledgeable about the latest content management practices.
    • You have worked with developers (or were one in a past life) and understand how to strike the balance between marketing fluff and required lingo.
    • You can write and edit in Markdown and wish to take part in Pull Request Workflows with Git.

What you'll work on

    • Advise and guide users through pre-sales, post sales and renewals.
    • Take part in live sales and support calls to help understand customer requirements and current product capabilities.
    • Look for product improvements and software bugs in our web app designed to measure data privacy risk.
    • Always be curious by asking the right questions to drive success between product teams and customers.
    • Work with customers and understand their data privacy concerns.
    • Provide recommendations to help us find a balance between customer and product goals.
    • Write how-to articles and blog posts when you identify the need.
    • Develop and strengthen best practices as we are a growing organization

Who you'll work with

    • You will be a first point of contact for our customers and act as both our customer’s voice and our product owner while being open and responsive to changes and pivots in scope and process.
    • You will collaborate with a team of existing sales and support resources, including software engineers, data scientists and product experts, and find a productive balance between support and sales.
    • We value your autonomy and are committed to helping you grow toward an area that meets your personal interests and longer-term goals.

Background and necessary experience

    • Experience as a developer advocate or you are knowledgeable about other developer relations to help drive engagement from our community.
    • Practical knowledge of data management, including Machine Learning concepts or you use Data Visualization tools.
    • Familiarity of at least one language similar to HTML, CSS, JavaScript, Python.
    • Stands for the Privacy Dynamics values of being curious, candid, living in your genius zone, being well rounded and acting as an ally.

Privacy Dynamics is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. 

Privacy Dynamics does not accept unsolicited referrals or CVs from any source other than directly from candidates or approved agencies with written agreements in place and instructed on specified roles.

Unsolicited CVs received from any agency not engaged as outlined above will be considered a "free gift", and there will be no fees due should we choose to contact the candidate directly. Receipt of unsolicited CVs will in no way establish any prior claim to the candidate should they also be submitted by another agency. We consider this type of activity an attempt to lay claim to a given candidate and therefore entirely inappropriate.

Any submission of unsolicited CVs to us will be deemed as full acceptance of these terms. We only engage with agencies who are respectful of candidates, businesses and other agencies.  We abide by our agreements with them and maintain genuine, straight-forward and lasting relationships which generate the highest caliber candidates for our business.