Manager of Admissions Operations and Partner Development
North Carolina
Admissions /
Full Time Remote- Based In North Carolina /
Hybrid
Who We Are
Our mission is simple but critical: to build pathways for adult learners to earn high-quality, workforce-aligned degrees and credentials from North Carolina’s public universities.
At Project Kitty Hawk, our work reflects our company values:
Collaboration – We prioritize our partners’ success and reputation, aligning every initiative with their goals, reflecting their values, and enhancing their impact.
Innovation – We innovate, not replicate. As creative problem solvers, we use data-driven insights to push boundaries, continuously improve our services, develop solutions, and redefine what it means to serve nontraditional learners.
Empathy – We understand the unique challenges of nontraditional learners, and are committed to supporting them with empathy, respect, and solutions that fit their needs.
Integrity – We operate with transparency and accountability in everything we do. We uphold honesty, take ownership of our work, and maintain the highest standards.
Teamwork – We embody the collaboration we seek. We always strive to be dependable, supportive, and solutions-oriented teammates.
Together, we partner with universities in the University of North Carolina (UNC) System to produce innovative, flexible degree and credential programs in high-demand fields. Each PKH team member plays a vital role in advancing this mission and shaping the future of education for adult learners.
These values will enable us to realize PKH’s vision: to make North Carolina’s public universities the top choice for adult learners and to amplify the UNC System’s role as a national leader in higher education innovation, access, and student success. By joining our team, you have an opportunity to contribute to our achievement of that vision, in the process helping to create opportunities for thousands of learners to earn their success and move up the economic ladder.
At Project Kitty Hawk we hire talented people who are not only dedicated to our mission but share our belief that working together makes us stronger and more effective. In this organization you’ll find individuals with a range of interesting backgrounds and life stories; the true magic happens when those individuals come together to solve problems in service of a common goal. We encourage you to bring your unique perspective, talents, and ideas to the table as we strive to make a meaningful impact.
The Role
The Manager of Admissions Operations and Partner Development (MOAPD) is a versatile leader with a strong understanding of best-in-class admissions practices tailored to the needs of adult learners. This role requires someone who can quickly learn and adapt to new processes and systems, identify and implement enhancements, support onboarding and training initiatives, and serve as a strategic partner to institutional stakeholders. The MOAPD must be comfortable operating as a change agent—collaborating across teams, challenging the status quo when needed, and ensuring scalable, learner-centered solutions are executed effectively.
They will be responsible for mastering the admissions operations and requirements across Project Kitty Hawk’s university partners, documenting key workflows, and co-developing training plans for onboarding and upskilling Admissions Counselors. They will also serve as a subject matter expert in partner engagements, helping to build trust, surface opportunities for improvement, and drive measurable progress in enrollment systems and processes.
What you'll do:
- Quickly learn and document new admissions processes, systems, and institutional requirements
- Recommend and implement improvements aligned with adult learner expectations and operational excellence
- Develop and maintain onboarding and ongoing training roadmaps for internal staff and partner employees
- Build and maintain strong, trust-based relationships with institutional partners to support collaborative change
- Act as a liaison between PKH and institutional partners, representing the Director of Admissions as needed
- Analyze both qualitative feedback and performance metrics to inform coaching and process improvements
- Contribute to the development of scalable practices and operational consistency across partners
What you bring:
- A bachelor’s degree
- At least 2 years of experience supporting adult learners in an online higher education setting
- Demonstrated ability to meet individual and organizational performance goals
- Deep understanding of the unique needs, challenges, and motivations of adult learners
- Familiarity with CRM, LMS, SIS, and related systems used in online student management
- Strong interpersonal skills and ability to foster collaborative partnerships
- Excellent written and verbal communication, organizational, and time-management skills
- Knowledge of academic policies, including FERPA, and a high level of professional discretion
- Ability to thrive in a fast-paced, evolving environment and to lead through change
- Bachelor’s degree in a related field
- 5+ years of experience in higher education recruiting, advising, and/or admissions
Preferred:
$100,000 - $110,000 a year
What We Offer
Project Kitty Hawk offers a comprehensive benefits package that includes full medical/dental/vision coverage, a 401K with match, and a generous time-off policy with paid volunteer time. In addition, we are committed to providing competitive salaries with the potential for performance bonus and remote working flexibility.
Project Kitty Hawk is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.
Project Kitty Hawk is dedicated to this policy concerning recruitment, hiring, placement, promotion, training, compensation, benefits, employee activities, and general treatment during employment. For individuals with disabilities who would like to request an accommodation, please contact Kelly Snow at klsnow@projectkittyhawk.com.
