Technical Customer Support Representative

Wroclaw
Customer Experience /
Full-time /
Hybrid
A Technical Customer Support Representative (TCSR) provides 1st and 2nd line telephone, e-mail and chat technical support to a customer base supporting Promethean bespoke software and hardware.

Salary ranges: 65,100 - 97,600 PLN annually + 5% bonus

Job Duties and Responsibilities:

    • Problem solving with the customers to bring about a speedy resolution to their enquiries.
    • Handle a substantial number of customer calls/emails/chats resolved in timely manner and to and excellent level of customer satisfaction.
    • The maintenance of a detailed history on the Call Management System of all issues reported to customer support.
    • Achieve agreed targets (KPIs) and deliver excellent customer service.
    • Deciding how best to resolve a customer query, deciding which queries need to be escalated and working with the appropriate teams to resolution.
    • The development of allocated projects designed to raise efficiency within the department, and overall customer satisfaction.

Job Skills and Qualifications:

    • 2 – 3+ years helpdesk experience
    • Have good working knowledge of computer configurations and operating systems
    • Excellent time management and organizational skills,
    • Excellent communication skills
    • Excellent customer care skills
    • Previous knowledge of project work
    • Language Skills: Excellent English, written and verbal