Marketplace Manager
Remote
Notary Operations /
Full-time /
Remote
We’re looking for a Marketplace Manager to join our team. You will be at the
epicenter of our operations, ensuring a high-quality experience for notaries
providing notarization services on Proof. You will be a hands-on leader,
responsible for the day-to-day management of our marketplace, from onboarding
to optimizing for supply and demand. This is a great opportunity for a creative
problem-solver who thrives in a fast-paced environment.
What you’ll do as a Marketplace Manager at Proof:
- Marketplace Health: Own the key metrics of marketplace health, including but not limited to wait times, success rates, cancellation rates, and customer satisfaction.
- Supply Management: Develop and execute strategies to manage the supply of On Demand Notaries. This includes forecasting supply needs, building and scaling a successful onboarding and training program, and implementing incentive and engagement programs.
- Demand Forecasting: Partner with Product and Go-to-Market teams to
- forecast demand and anticipate new customer needs and product launches.
- Notary Community: Serve as a thought leader for all notary-facing communications, ensuring that messages are aligned with product updates, company objectives, and opportunities for growth.
- Operational Excellence: Use data to identify bottlenecks and process inefficiencies within the marketplace and work with cross-functional teams to implement scalable solutions.
- Incident Management: Serve as a key stakeholder in incident response, providing real-time data and insights to support teams during outages or platform issues.
- Product Advocacy: Act as a liaison between the notary community and the Product team, advocating for features and enhancements that improve the notary user experience.
What We're Looking For:
- Experience: 2+ Years experience in an operational role, with a strong focus on marketplace dynamics. Experience at a gig-economy, logistics, or platform company is a plus.
- Data-Driven: Proven ability to use data analytics and business intelligence tools (e.g., SQL, Tableau, ADX, Zendesk) to make strategic decisions and drive business outcomes.
- Problem-Solver: A creative and analytical thinker who can diagnose complex marketplace problems and design scalable solutions.
- Communication: Exceptional communication skills, with the ability to articulate complex ideas to both internal stakeholders and a decentralized workforce.
- Empathy: A deep understanding of the needs and motivations of Gig Workers and a passion for creating a positive and empowering experience for them.
- Project Management: Proven ability to manage multiple projects simultaneously, with a strong focus on execution and delivery.
Proof Pillars:
- Pave the Way
- Own It
- Act with Integrity
- Play to Win
Here are some of our great benefits:
- Medical, dental, and vision benefits
- Life insurance, long and short-term disability coverage
- 401k Plan with a 4% match, beginning on your hire date
- Unlimited Sick and Vacation time
- 14 paid company holidays
- 2 company Chillax weeks (Summer & Winter)
- 12 weeks of paid parental leave
- 4 week sabbatical after 5 years of continuous full time employment
- Health Reimbursement Arrangements for fertility and gender affirmation
- Lunch on Proof through Grubhub credit
- Monthly work from home stipend
- Professional development credit
- Monthly reimbursement for Wellness
- And more!
$110,000 - $170,000 a year
This is the expected total cash compensation range for this position. The salary offered within this range will be determined based on factors including but not limited to skills, qualifications, experience and location. The total compensation package for this role includes base pay, commissions, the benefits listed above, and equity.
This position will be posted and accepting applications through October 10, 2025.
