Senior Product Manager
United States
Product & User Experience – Product Management /
Full-Time Employee /
Remote
The Role
Prosper seeks a Senior Product Manager for the Credit Card Product Line to drive success in reimagined card servicing, new product launches, and expansion tactics. This pivotal role involves strategizing, executing enhanced customer experiences, and leading cross-functional collaboration with Product, Engineering, Marketing, Credit Risk, Operations, Legal, and Compliance teams. Responsibilities include roadmap ownership, vendor management, and stakeholder engagement, with a focus on consumer-facing innovation. Ideal candidates have extensive fintech product management experience, a proven track record in consumer product launches, and a passion for customer-centricity. Shape the future of financial services with Prosper – join us!
Problems You Will Solve
- Revamped Digital Card Experience: Lead efforts to transform and enhance Prosper's next-generation digital card servicing experience, prioritizing elevated customer satisfaction and self-service adoption.
- Product Launch Excellence: Take charge of planning, implementing, and launching new card products, aiming to surpass targeted adoption rates and revenue goals.
- Product Innovation: Present compelling ideas for significant features, enhancements, and new product concepts, positioning Prosper as a market leader in guiding customers on their financial wellness journey.
- Conduct Market Research: Partner with UX team and conduct thorough market research and competitive analysis to identify opportunities for product improvement and innovation within the credit card space.
- Customer-Centric Approach: Cultivate a customer-first mindset, obsessively focusing on achieving and maintaining Net Promoter Score (NPS) and APP rating targets for the Credit Card funnel and servicing experiences.
- Drive Roadmap, and Execution: Spearhead the roadmap, and execution for Prosper's reimagined card servicing experience, prioritizing a seamless customer journey.
- Collaborate with Engineering: Collaborate closely with Engineering to prioritize, groom and plan features, define requirements, and ensure timely product releases.
- Monitor Performance Metrics: Partner with Product Analytics team to define and monitor key performance metrics to track product performance and drive continuous improvement initiatives, ensuring alignment with business objectives.
- Efficient Time-to-Market: Contribute to the optimization of Product Development Life Cycle (PDLC) processes, reducing time-to-market for new credit card products and strategic projects.
About You
- Education: Bachelor's degree in business, finance, or related fields. MBA is a plus.
- Experience: 8+ years of outcome-driven Product Management or relevant experience, with a minimum of 5 years in a Fintech company preferably experience with Credit Card products. Track record of defining and launching outstanding consumer-facing products.
- Analytical Skills: Proficient in data analysis, using insights to drive decision-making and achieve desired outcomes.
- Communication Skills: Excellent communication skills, adept at articulating complex ideas to diverse stakeholders, including leadership and executive teams.
- Leadership Skills: Proven ability to inspire your squads and fostering a culture of accountability and achievement. Assumes a strong sense of responsibility and ownership in a fast-paced environment.
- Strategic Thinking: Strong strategic thinking and problem-solving skills focused on achieving measurable outcomes.
- Adaptability: Thrives in a fast-paced, dynamic environment, able to adapt strategies to meet evolving business needs.
- Innovative Thinking: Demonstrated ability to innovate and generate ideas to drive product advancement.
- Project Management Skills: Excellent project management skills, focused on delivery and action oriented.
What We Offer
- The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people's lives
- The opportunity to work in a fast-paced environment with experienced industry leaders
- Flexible time off, comprehensive health coverage, competitive salary, paid parental leave
- Wellness benefits including access to mental health resources, virtual HIIT and yoga workouts
- A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts.
$165,000 - $227,000 a year
Compensation details: The salary for this position is $165,000 - $227,000 annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job-related factors.
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About Us
Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than a million people gain access to affordable credit with over $25 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, credit, home equity lines of credit (HELOC), and our newest product, HELoan. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.
We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!
Our Values
Diversity expands opportunities
Collaboration creates better solutions
Curiosity fuels our innovation
Integrity defines all our relationships
Excellence leads to longevity
Simplicity guides our user experience
Accountability at all levels drives results
Applicants have rights under Federal Employment Laws.
California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA: https://www.prosper.com/plp/legal/privacy-notice-for-applicants/
At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.
Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.
