Sr. Manager, Operations Learning & Development
Phoenix, AZ
Operations – Operations Support /
Full-Time Employee /
Hybrid
The Role
Our Operations team is seeking an experienced leader to head our Operations Learning and Development (L&D) team. The individual will drive the enhancement, development, and implementation of comprehensive training programs for the operations department. The successful candidate will be responsible for ensuring the effectiveness and efficiency of training initiatives across all Operational areas. This includes content development and best practices in instructional design. Our ideal candidate will possess a strategic mindset, taking full ownership of the overall program. They will exhibit outstanding attention to detail, exceptional organizational abilities, adept communication skills, a solution-driven mindset, collaborative disposition, and a keen aptitude for effectively navigating team dynamics.
Problems You Will Solve
- Lead and empower the Learning and Development (L&D) team using a strategic, data-driven approach to enhance operational support
- Development of e-learning pathways tailored for adult learners in operational training programs
- Ability to incorporate AI within Learning and Development practices to actively drive efficiency enhancements within the training framework
- Continuously assess program effectiveness by developing meaningful indicators of employee experience and performance while adjusting for improvement opportunities
- Proactively work with team to evaluate, refine, or define training initiatives for continued program growth and development
- Establish and monitor key performance indicators (KPIs) for Learning and Development (L&D) to enhance efficiency and drive continuous improvement
- Create a robust framework for newly implemented knowledge management system
- Navigate within ambiguous situations, with high levels of autonomy
- Manage learning management system administration, leveraging LMS data to monitor training progress and effectiveness
- Ensure training programs captivate, remain pertinent, and yield desired outcomes
- Facilitate training sessions for both new hires and existing staff members
- Proven capability in project management, adeptly guiding teams towards high-quality solutions
- Analyze suggested improvement ideas to drive ongoing enhancement to training programs
About You
- Bachelor’s degree in Business, Industrial Organizational (IO) Psychology, Education, Communications or relevant field, or relevant experience required
- Minimum 5 years’ experience in a corporate training, learning & development, facilitation, or relevant capacity, 8 years preferred (candidates with experience in these settings for financial services and/or fintech will be prioritized)
- 2-3 years of Management experience
- Documented success in creating effective e-learning training programs
- Demonstrated experience in planning, writing, editing, and proofreading educational content for adult learners
- Expertise in developing framework for knowledge management systems that enhance the user experience while driving efficiency
- Strong project management skills to plan, execute, and monitor training initiatives
- Proven aptitude managing, leading, and motivating people
- Proficient in various Learning Management Systems (LMS), demonstrating a solid understanding of their functionalities and capabilities
- Must have strong critical thinking and analytical skills with exceptional verbal and written communication expertise
- Self-starter who is positive and able to thrive in a dynamic and fast-paced environment
- Demonstrated success working both independently and in a team-oriented, collaborative environment
- We will consider candidates at a manager level that may not check all the boxes listed above but demonstrates a proven track record of successful project completion and is recognized as a proactive and highly motivated professional
What We Offer
- The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people's lives
- The opportunity to work in a fast-paced environment with experienced industry leaders
- Flexible time off, comprehensive health coverage, competitive salary, paid parental leave
- Wellness benefits including access to mental health resources, virtual HIIT and yoga workouts
- A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts
$103,000 - $141,000 a year
Compensation details: The salary for this position is $103,000 - $141,000 annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job-related factors.
#LI-AM1
About Our Operations Team
Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?
About Us
Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than a million people gain access to affordable credit with over $25 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, credit, home equity lines of credit (HELOC), and our newest product, HELoan. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.
We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!
Our Values
Diversity expands opportunities
Collaboration creates better solutions
Curiosity fuels our innovation
Integrity defines all our relationships
Excellence leads to longevity
Simplicity guides our user experience
Accountability at all levels drives results
Applicants have rights under Federal Employment Laws.
California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA: https://www.prosper.com/plp/legal/privacy-notice-for-applicants/
At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.
Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.
