Investor Customer Service Specialist
Phoenix, AZ
Operations – Customer Service /
Full-Time Employee (VOLUME) /
Hybrid
The Role
As an Investor Services Agent at Prosper Marketplace, you will play a crucial role in providing our investors a white glove experience. You will be responsible for taking ownership of our customer’s inquiries, thoroughly addressing customer questions, provide alternate solutions, and resolving issues across various communication channels.
Your goal will be to provide an excellent customer experience, enhance brand loyalty and contribute to our company’s growth. We are looking for dedicated customer service professionals to work in a hybrid environment in our Phoenix office. Join a team that is committed to providing tools and options to individuals as they advance their financial wellbeing.
What's In It For You
- Base hourly rate of $20 per hour + monthly bonus incentive
- Hybrid work schedule –Two days (W/TH)a week in office
- Employer paid health, dental and vision insurance
- Paid time off (20 days for first year, increases annually thereafter) plus company paid holidays
- Access to education & career development courses through Udemy, child & pet care assistance credits with Urban Sitter, legal resources through Rocket Lawyer, and more!
- Onsite kitchen with fully stocked snacks & monthly catered lunches
What You Will Do
- Drive First Call Resolution when talking to our Retail Investors and other customers, all while identifying and addressing their concerns with clear and concise information including product updates, promotions and policy changes (this will include both inbound and outbound calls)
- Utilize creative problem-solving skills with ownership and urgency to identify solutions that satisfy customers’ needs
- Collaborate with cross-functional teams to resolve complex problems efficiently
- Analyze customer feedback and provide valuable insights to improve process and prevent recurring issues
- Safeguard customer information by following all regulatory and compliance requirements
- Ensure all interactions meet or exceed company standards for professionalism, problem-solving and customer satisfaction
- Proactively identify areas for improvement, accept coaching guidance and take ownership of implementing and driving personal performance
What You Have Done
- High school diploma required
- Customer first mindset, previous experience working with advanced client and customer inquiries
- At least 2-3 years of relevant experience, demonstrating exceptional problem-solving skills on behalf of customers and clients
- Experience making both inbound and outbound calls in an operations or call center environment
- Ability to work successfully in a fast-paced environment
- Working knowledge of windows and MS products; able to navigate multiple screens/systems
- Strong written and oral communication skills
Starting rate of $20 per hour + monthly bonus incentive
#IND1
About Our Operations Team
Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?
About Us
Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than a million people gain access to affordable credit with over $25 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, credit, home equity lines of credit (HELOC), and our newest product, HELoan. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.
We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!
Our Values
Diversity expands opportunities
Collaboration creates better solutions
Curiosity fuels our innovation
Integrity defines all our relationships
Excellence leads to longevity
Simplicity guides our user experience
Accountability at all levels drives results
Applicants have rights under Federal Employment Laws.
California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA: https://www.prosper.com/plp/legal/privacy-notice-for-applicants/
At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.
Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.
