Part-Time Customer Service Representative May Class
Birmingham, AL /
Customer Experience – Contact Center /
Part Time
/ Remote
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
Do you enjoy learning new things, multi-tasking and helping customers? Are you looking for a virtual position with a growing company, but not have the availability to commit to a full-time position? If so, the Part-Time Customer Service Representative may be the right opportunity for you. The Customer Experience Advocate is responsible for delivering customer satisfaction on every call received from Protective Life policyholders. Good communication, multi-tasking skills and decision-making skills are required to effectively interpret the customer needs and provide service in an environment involving sensitive customer information.
This position is up to 18 hours per week -- total hours may vary week to week. The days/hours of this position will potentially vary due to business need and schedule availability, but key shifts we are expecting to offer are Mondays, from7:00am to 6:30pm. Tuesdays and Fridays we need availability from 9;00m-3:00pm
There is potential for some hours scheduled outside of these key shifts, but overall, our Customer Experience Center is open between Monday-Thursday, 7am-6:30pm. and Friday 7:00am-5:00pm Central time.
The salary for this position is $19.00 per hour. There are no benefits associated with this position. Protective will provide equipment, however, you must meet the work from home requirements which includes a distraction free workspace and internet speeds with a minimum of 10 mbps download and 5 mbps upload speeds. You must be available for 6 1/2 weeks full-time (paid) onsite training Mon-Fri from 8am-4:30pm Central time -- this position will be part-time after training.
Competencies / Skills Required:
- Computer Skills – Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly and is able to work with multiple computer systems in a fast-paced environment.
- Listening Skills - Listens attentively and actively, asks clarifying questions and manages distractions and interruptions.
- Dependability – Works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements
Qualifications:
- Call Center experience preferred but not required
- Prior customer service experience (minimum 12 months)
- High school graduate or equivalent
- Able to meet minimum department standards within a specified period of time
- PC experience with knowledge of Microsoft Office
- Available to work assigned scheduled (Mondays, Tuesdays and Fridays)
- Availability to be flexible with hours during our peak seasons or volume spikes
- Available to attend a 3 week full-time training beginning May in our Birmingham, AL office.
- Availability must be completed below.
Employee Benefits:
We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Diversity and Inclusion:
At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.
We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace unique skills and abilities. Our aim is to create an equitable and accountable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.
