Technical Writer - Content Builder Req 556
Chicago
Customer Solution Services & Support – Field Delivery /
Full-time /
Remote
The global data privacy software market is projected to grow from $2.36 billion in 2022 to $25.85 billion by 2029.
So, if you are searching for an innovative career, then the cybersecurity industry might just be the one for you. Protegrity, an international provider of data protection solutions, is looking for new team members who want to make an impact in a company that prioritizes something we all care about: our privacy.
We need people who recognize the opportunity, can plan effectively, take action and execute in the enterprise marketplace with our intuitive, diverse, and future-forward global teams.
So, are you up for collaborating with the best in data security?
Join us on this journey and make an impact with one of the top 25 global software providers. We look forward to making our world become a better place with you on our team.
Apply and discover what’s next today!
As the Associate Enablement [Technical Writer and Content Builder], you will act in a prospect and customer-centric role and must demonstrate ability to clearly articulate visual and written information that can be leveraged across multiple teams [internal and external] for education and collaboration. We are looking for exceptional talent, ready to make an impact. This position focuses on socializing and standardizing the communication of both generalized and customer centric solutions along with their outcomes. You will work closely with Solution Engineering, Customer Solutions, Professional Services, Sales, and R&D teams to document positive customer experiences and the valuable results of our products.
You must be goal oriented, proactive, and focused on having a strong understanding of how to communicate technical concepts and messaging to our internal and external stakeholders. We will value your ability to identify and articulate how our solution supports the achievement of customers’ strategic goals.
The ideal candidate should also possess enthusiasm and teaming skills to be successful in a semi-unstructured environment within a matrixed growth organization.
Responsibilities:
- Creation of operational, instructional, and procedural materials for internal and external stakeholders. Enablement content will be derived from Customer Solutions teams
- Development of field and customer-centric documentation processes, procedures, and standards to leverage across the organization
- Establish and maintain communication formats that arrive at a highly responsive engagement from all stakeholders
- Expand our library of templates, processes, and procedures that yield high collaboration and engagement with all stakeholders
- Ensure positive stakeholder experiences by proactively creating content and materials that address the most critical needs
Qualifications:
- Bachelor’s degree in a related field or equivalent education / experience required.
- 4-8 years technical content building and/or technical writing experience and a minimum of 1 year of experience with a pro-active mindset, and ability of creating content for internal and external stakeholders
- Proven expertise presenting abstract technical concepts Power Point, Word, and other diagramming tools such as Visio and/or Draw.io
- Capable of independently managing and organizing several concurrent initiatives, setting and achieving expectations
- Exposure to Agile/Scrum project teams and processes
- Energetic, motivated and self-driven to create content for new and existing technology
- Ability to communicate effectively and efficiently though many media formats
- Strong tactical, analytical and strategic thinking in creating documentation and content
- Works effectively with cross-functional teams and all levels of management [internal and external]
- Ability to manage collateral materials in support of multiple workstreams and track details to closure
- Experience keeping large, de-centralized documentation and presentation libraries current and relevant
- Knowledge of technical writing and content building best practices
- Ability to communicate effectively to information technology professionals
- Creative, collaborative, and communicative about content and documentation creation
Preferred Qualifications
Why Choose Protegrity:
- We offer a highly competitive compensation and benefits package as well as the excitement, challenges, and rewards of a fast-growing, entrepreneurial company.
- Become a member of a leading Data Protection, Privacy and Security company during one of the best market opportunities to come along in a generation.
- Competitive Compensation/Total Reward Packages that include:
- Health Benefits (Health/Dental/Vision)
- Paid Time Off (PTO) & Flexible Fridays with approval
- 401K
- Annual Bonus Incentives
- Commission Plan with accelerators
- Short- and Long-Term Disability
- Work on global projects with diverse, energetic, team members who respect each other and celebrate differences.
- Remote workforce
Working Model:
- This role is available as fully home-based and generally would require you to attend on-site meetings only occasionally based on business needs. In certain circumstances the work model may change to accommodate business needs.
We offer a competitive salary and comprehensive benefits with generous vacation and holiday time off. All employees are also provided access to ongoing learning & development.
Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All qualified applicants and current employees will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
Please reference Section 12: Supplemental Notice for Job Applicants in our Privacy Policy to inform you of the categories of personal information that we collect from individuals who inquire about and/or apply to work for Protegrity USA, Inc., or its parent company, subsidiaries or affiliates, and the purposes for which we use such personal information.
